Front Office Manager

6 days ago


Saskatoon, Canada Saskatoon Inn & Conference Centre Full time

**Job Overview**

**Duties**
- Supervise front desk operations, ensuring efficient check-in and check-out processes.
- Manage and train front desk staff to provide outstanding customer service and maintain high standards of hospitality.
- Oversee night audit procedures, ensuring accurate reporting and reconciliation of daily transactions.
- Handle guest inquiries, complaints, and requests promptly and professionally to enhance guest satisfaction.
- Maintain effective communication with other departments to ensure seamless guest services.
- Monitor multi-line phone systems, providing excellent phone etiquette while addressing guest needs.
- Assist in developing and implementing policies and procedures for front office operations.
- Maintain accurate records of guest information, reservations, and billing details.
- Foster a positive work environment that encourages teamwork and collaboration among staff.

**Requirements**:

- Proven experience in hotel management or hospitality management is essential.
- Opera Cloud Experience required
- Strong customer service skills with a focus on guest relations.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Familiarity with night audit processes is a plus.
- Proficient in using multi-line phone systems and handling various communication channels effectively.
- Previous experience in front desk operations within a resort or hotel setting is preferred.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- Strong interpersonal skills with the ability to build rapport with guests and staff alike. Join our team as a Front Office Manager where you can make a significant impact on our guests' experiences while leading a dedicated team

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$58,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

**Experience**:

- Front Office manager: 3 years (required)
- Opera Cloud: 2 years (required)

Work Location: In person


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