Technical Support Specialist

1 week ago

Red Deer, Canada AbaData Full time

**Company Overview**
AbaData is a leading mapping and data visualization company, focused on delivering cutting-edge surface data solutions for the oil and gas industry. With an extensive array of data layers and an innovative software platform, AbaData offers unparalleled insights to assist clients in streamlining their operations.

**Role Overview**
Join our dynamic team as a Technical Support Specialist, where you’ll play a vital role in supporting field-based clients who rely on our SaaS platform to power critical operations. You’ll be the go-to resource for helping users troubleshoot issues, navigate our products—including our flagship mapping tools that work both online and offline. With your technical know-how, clear communication, and strong organizational skills, you’ll help ensure long-term client success while contributing valuable insights that shape ongoing product improvements.

**Key Responsibilities**:

- Provide top-tier support to our clients, ensuring their satisfaction and optimal use of our platforms.
- Resolve customer inquiries and issues in a timely and efficient manner.
- Resolve common issues such as password resets, or device/app troubleshooting (e.g., Citrix resets on tablets)
- Collaborate with the product development team to provide feedback from clients, ensuring continuous improvement of our offerings.
- Maintain accurate records of customer interactions.
- Stay updated on AbaData's product offerings and industry trends to offer timely and relevant support to our clients.
- Work closely development team to onboard new clients smoothly.
- Perform data entries, downloads, and updates.

**Qualifications**:

- **Must have 2+ years of experience in a customer-facing role, particularly supporting customers in construction, transportation, energy or field services.**:

- **Must have technical education or experience in technical troubleshooting for customers.**:

- Exceptional English language skills and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks concurrently.
- Knowledge of Microsoft products is preferred.
- Proven track record of fostering client relationships and ensuring customer satisfaction.

**What's In It For You?**
- A competitive salary with a comprehensive benefits plan and a flexible health spending account.
- Flexible paid time off and complimentary parking.
- Career advancement opportunities.
- Regular team building events and in-person socials with all of our Western Canadian offices.
- Play a pivotal role in a growing, energy tech company headquartered in Alberta.
- Join a dynamic team at the forefront of innovation in the energy sector.

**Job Types**: Full-time, Permanent

Pay: From $55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (required)

**Location**:

- Red Deer, AB T4P 2J2 (required)

Work Location: In person

Application deadline: 2025-04-15
Expected start date: 2025-05-12

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