Junior/intermediate Technical Support Specialist

2 weeks ago

Red Deer, Canada GAM Technical Services Full time

Who Is GAM Tech?_

GAM Tech is a company of hard-working team players who refuse to take ourselves too seriously. We boast an inspiring, energetic, and healthy work environment where our employees are respected, empowered, and rewarded for going the extra mile.

At GAM Tech, we’re committed to providing unmatched customer service, comprehensive IT support and services, and innovative IT solutions for clients across Western Canada.

We are partnering with a lot of IT industry leaders like Cisco, Microsoft, Lenovo, and VMWare and provide service as a Xerox Sales Agency.

We are looking for intermediate/senior technical support enthusiastic about solving business challenges.

We offer a friendly and collaborative atmosphere where your effort is recognized. We provide competitive wages, enhanced by a flexible health spending account, unlimited PTO, comprehensive initial training, robust learning and development opportunities, and many other perks.
- Who You Are_

Add to all that, great benefits, a competitive salary and an exceptional bonus structure.
- What You’ll Be Doing_

You will be involved in covering 1st and 2nd line operational support and 3rd line change projects in a managed services environment.
- Qualifications_
- Degree or relevant qualification and/or professional certifications.
- Capable of managing multiple projects, activities and tasks simultaneously.
- Motivated self-starter who excels in tackling projects with mínimal supervision.
- Strong supplier management and relationship management experience.
- Knowledge and experience of Windows Server technologies such as Active Directory, Group Policy, Windows 2008, 2012 and 2016 servers.
- Knowledge and experience of networking concepts and standard protocols such as LAN/WAN, TCP/IP.
- Knowledge & experience of SCCM.
- Knowledge & experience of Virtualization Technologies such as VMWare.
- Knowledge & experience of Datacenter support.
- Knowledge & experience of backup technologies including tape and disk to disk, in relation to the backup and restore of both physical and virtual servers.
- Experience providing support and service management to live operational services.
- Knowledge & experience of incident, problem, change and release processes.
- Knowledge & experience working in a formalized change control environment.
- Familiar with both Apple and PC.
- Cabling and base Audio/Visual troubleshooting capabilities are an asset but not required.

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