Customer Service Representative

At **Moonshot**, we thrive in an environment centered on helping people and fostering genuine connections. We take pride in managing the brand positioning for some of the most renowned names in the Canadian market, including a communications leader dedicated to connecting people across the country. Our client trusts us to enhance their brand’s reach, and we are dedicated to expanding their visibility and establishing strong, enduring customer relationships.

To support this mission, we are searching for someone truly exceptional - an individual who thrives on building connections, has an engaging, personable nature, and enjoys meaningful daily interactions. If you’re energized by working closely with people and making a tangible impact, we would love to meet you

**There are many perks we offer, here are some of them**:

- Industry-leading paid training that guarantees your success and ensures you are well-prepared and confident from day one
- Continuous mentorship and coaching to ensure that you leave each day with more than just a paycheck - you will gain invaluable skills that set you up for lifelong success
- Enjoy our competitive pay, uncapped conversion incentives and commissions that reward your performance
- Annual paid vacation and company sponsored travel to celebrate your hard work with trips to beautiful destinations, ensuring a well-deserved break and time to recharge
- Growth opportunities to stand out and advance your career with clear paths to greater responsibilities
- Supportive team and dynamic work environment where your voice is valued, and your success is celebrated

In this role, **you will work with a prequalified list of prospects**, **engaging with them in-person **to initiate conversations and lay the groundwork for strong customer relationships. You will gather valuable feedback on prospects’ initial interests in the brand, their needs, and how we can best address them. This position involves **both in-office responsibilities and daily travel** to assigned locations, with transportation provided to and from these areas.

**Key Responsibilities of the Customer Service Representative**:

- Engage with prospects from provided lists, gather feedback, build rapport, and introduce tailored solutions.
- Nurture meaningful relationships, establish trust, and keep connections strong to drive interest in our offerings.
- Present solutions and complete customer sign-ups, harnessing your expertise to turn prospect’s curiosity into action.
- Act as a professional and enthusiastic representative of the company, ensuring every interaction leaves a positive impression.
- Track customer insights and share them with senior management to refine strategies.
- Adapt to working both in-office and in-field, maintaining flexibility to meet the company’s needs.
- Customer-focused mindset and passion for delivering exceptional service.
- Results-oriented, motivated to convert conversations into sign-ups.
- Adaptable, professional, capable of transitioning between in-office tasks and fieldwork seamlessly.
- Experience in customer service and/or sales is preferred but not required - our paid training program is more than preparation, it’s your launchpad to mastering the skills that will set you apart.
- Team player eager to work closely with senior management and contribute to the company’s growth.
- Available to work Full-Time.
- Must be comfortable to commute to our Burnaby office daily.

**Job Types**: Full-time, Permanent

Pay: $3,600.00-$4,500.00 per month

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person