Customer Service Representative
2 weeks ago
We are looking for an exceptional person to join our team as a Customer Experience Representative. The Customer Experience Representative will play an important role supporting both the schoolday and grad coordinator by handling customer queries & requests in the busy period.
**Responsibilities**:
- Entering and handling customers requests in the CRM.
- Ensuring the resolutions are provided within Service Level Agreements.
- Adherence to the customer services processes and guidelines.
- Interdepartmental coordination to ensure complaints are handled within SLA.
- Assisting the walk-in customer with order information and order form filling.
- Database management.
**Knowledge and Skill requirements**:
- Relevant customer service experience of two-three years.
- Excellent computer skills, and the ability to learn new programs.
- Knowledge of MS Office Suite (Word and Excel); mail merge.
- Awareness of the latest tools & trends in customer service.
- Excellent organizational skills.
- A pleasant and upbeat demeanor.
- Patience and empathy.
- Able to work well with others.
- Able to communicate clearly.
- Problem solving.
- Excellent written and conversational English required.
Hours
**Work Location**:
- We are located centrally in Burnaby and are a convenient 5-minute walk from Royal Oak Skytrain station.
**About Mountain West Studios**:
Since 1980, Mountain West Studios has built a solid reputation as a quality provider of school portraits in Western Canada. Our managers, experienced lab staff, and knowledgeable customer service representatives play an important role in our success. The benefits of being family owned and operated are evident in our quick response times - important decisions are made in a timely manner.
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