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Treatment Coordinator

2 weeks ago

Toronto, Canada Mabelle Dental Full time

**Job Description: Dental Office Administrator (Treatment Coordinator)**

**Location**: Smiles of Kensington Dental

**Position Type**: Full-Time

**Who Are We**:
One Dental is a Dental Management Corporation, operating multiple clinics across Ontario, Canada. The clinics are located in Toronto, North York, Mississauga, Milton, Etobicoke, Scarborough, Burlington, London, Mount Brydges, and St. Thomas. Each clinic offers a range of dental services, including general dentistry, cosmetic procedures, implants, and emergency care. Each clinic is equipped with modern facilities and staffed by experienced dental professionals dedicated to providing high-quality care. We emphasize on patient comfort and offer flexible scheduling, including weekend and evening appointments, to accommodate diverse needs.

**Job Summary**:
This is an exciting opportunity for a self-driven professional who thrives in a fast-paced, patient-centric setting and is committed to delivering excellent customer service.

**Key Responsibilities**:

- **Treatment Coordination**:

- Schedule patient appointments and coordinate treatments according to dental providers’ availability and patient preferences.
- Communicate treatment plans to patients, ensuring they fully understand procedures, costs, and expected outcomes.
- Work closely with dentists and hygienists to ensure all necessary information is gathered for treatment planning and follow-ups.
- Provide patients with estimated treatment costs and work with insurance companies to verify coverage and facilitate pre-authorizations when necessary.
- **Administrative Support**:

- Maintain patient records, ensuring all information is up-to-date, accurate, and compliant with privacy regulations.
- Handle billing and insurance processing, including submitting claims and tracking payments.
- Assist in the preparation of treatment rooms and ensure all necessary equipment and materials are available.
- **Patient Relations**:

- Greet patients and ensure a positive experience from check-in to treatment completion.
- Address patient concerns and provide support as needed throughout their treatment journey.
- Help educate patients on preventative care and follow-up procedures, reinforcing the dentist’s recommendations.

**Qualifications**:

- **Education & Certification**:

- High school diploma or equivalent required; post-secondary education in healthcare administration or a related field is an asset.
- Experience in dental office administration or treatment coordination is highly preferred.
- **Skills & Experience**:

- Minimum of 2 years of experience is required.
- Strong knowledge of dental procedures, terminology, and treatment plans.
- Proven experience with dental software and office management systems (i.e., Maxident, Dentrix, AkituOne).
- Knowledge of dental insurance plans and pre-authorizations.
- Excellent organizational and multitasking abilities, with attention to detail.
- Exceptional communication skills, both written and verbal, with the ability to explain complex information clearly and compassionately.
- Ability to handle sensitive patient information and maintain confidentiality in line with applicable regulations.
- **Personal Attributes**:

- A friendly and patient-oriented demeanor with a passion for customer service.
- Self-motivated, dependable, and able to work well independently or as part of a team.
- A proactive approach to problem-solving and the ability to stay calm under pressure.

**Working Conditions**:

- Work Schedule: The regular work week will be the hours clinic is open. However, it may change, depending on the business needs. Weekends and Evenings availability is required.
- Work Environment: Primarily office-based in a clinical dental practice setting. Will be required to interact with patients in a professional and caring manner.
- Physical Requirements: The position requires sitting for extended periods, occasional light lifting (up to 25 lbs), and the ability to move between workstations as necessary.

**Compensation and Benefits**:

- Salary: Competitive and commensurate with experience.
- Benefits: Paid Time Off, Flexible Scheduling, Growth Opportunities inside the corporation.

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Casual dress
- Flexible schedule
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- How many years of experience do you have working as a dental office administrator or treatment coordinator?
- What dental software programs are you familiar with? (i.e. Akitu, Dentrix)
- Are you able to work on weekends and evenings?
- Are you familiar with dental insurance and patient billings?

Work Location: In person