Treatment Coordinator

2 weeks ago


Toronto, Canada City Dental Toronto Full time

ABOUT US

We make Toronto smile

City Dental Toronto is a rapidly growing dental group with numerous dental practices in Downtown Toronto.

Our amazing team of dentists, hygienists, administrators and auxiliary staff deliver the highest quality of care to thousands of patients in Downtown Toronto. Our People provide our patients with the highest level of care through innovation, technology and a commitment to a superior patient experience.

We are looking for more skilled and passionate people to help take us to the next level.

POSITION: Treatment Coordinator

RESPONSIBILITIES:

- Educate, discuss and outline the benefits of the treatment plan(s) with a focus on building patient ownership to follow their plan(s)
- Encourage patient acceptance of treatment plans by answering questions and creating value for the proposed treatment
- Develop and discuss financial arrangements/payment plans for patients
- Update patient records including documentation of new treatment plan(s), adding insurance and billing information
- Manage patient financial accounts - estimating and collecting patient portions due at the time of service
- Manage the daily appointment schedule and hygiene recall list by booking patients who are overdue in treatment, booking follow-up appointments, and sending telephone reminders

QUALIFICATIONS:

- Previous experience in a Treatment Coordinator or Dental Administration role
- Clinical background is considered an asset (CDA, RDH)
- Knowledge of dental processes and workflows
- Understanding of dental treatment planning
- Previous experience in a sales role is considered an asset
- Excellent communication and persuasion skills (verbal and written)
- People-oriented - you are energized by working with people
- Must have strong problem solving skills and be solutions-focused
- Comfortable with technology and productivity apps (we are paperless)

We thank all applicants for their interest, however only those selected for an interview will be contacted.

City Dental Toronto is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status, family status or on any legally protected grounds.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Store discount

Schedule:

- 8 hour shift

Application question(s):

- Are you able to work downtown Toronto?

**Experience**:

- Office administration: 3 years (preferred)



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