Inside Sales Representative

3 days ago

Calgary, Canada Canaropa (1954) Inc Full time

**Summary**

As an Order Desk representative, you will be essential in providing outstanding customer service and support. Your core skills in English, communication, and phone etiquette will enable you to effectively assist customers with their inquiries and order processing. Utilizing your premium skills in data entry and analysis, you will ensure accurate order fulfillment while leveraging your multilingual abilities, including Spanish, to cater to a diverse clientele. This role requires a post-secondary education background and proficiency in Windows operating systems, making you a vital part of our team dedicated to customer satisfaction and operational excellence.

**Order Desk**

Process sales orders placed by our wholesale and trade distributors. Teamwork with your colleagues in other roles to complete the sale through to after sales service.

**Daily Responsibilities**

1. Process sales orders and changes using our business operating system

2. Respond to price and availability inquiries

3. Assist customers in choosing the best available product

4. Process returns

**General Responsibilities**:
1. Expedite order fulfillment, order changes, and product returns

2. Problem-solve customers’ issues

3. Identify sales opportunities

**Required Qualifications**:
**Valued Experience**:
1. Doors and hardware industry

2. Glazing industry

3. Millwork industry

4. Office fit-out

5. Construction or carpentry

6. Architectural Technologist

7. Locksmithing, door repair, or door and hardware installing

8. Property management

9. Trades Supply Distribution for construction, Industrial, electrical, plumbing, lumber, tool, safety.

**Job Types**: Full-time, Permanent

Expected hours: 37.5 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Calgary, AB T2E 7K8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Inside sales: 5 years (required)

**Language**:

- Excellent English (required)

**Location**:

- Calgary, AB T2E 7K8 (required)

Work Location: In person

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