Technology Support Specialist

1 day ago

Richmond, Canada Hertz Full time

We are looking for a Technology Support Specialist who takes pride in their work and drives customer satisfaction. If this is you, and you’re ready for your next destination, then you have cruised to the right spot

Salary $60,000.00 to $65,000.00

**Benefits and Perks**:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion Below are a few perks and discounts:

- Up to 40% off any standard Hertz Rental
- Discounted Travel and Food
- Career Growth with hands-on learning
- Medical and Dental and Vision plan options
- Retirement program, including voluntary Pension Plan with employee matching
- Employee assistant program for employees and family
- Educational reimbursement and discount

The Technology Support Specialist is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Supporting field users.

Participates in technical research and development to enable continuing innovation within the infrastructure. Ensure that system hardware, operating systems, software systems, and related procedures adhere to the Company policies and procedures. Maintain PCI/SOX and regulatory compliance.

Work closely with the field users, Branch/Location and General managers to understand their needs/challenges, aligning both Business and IT strategies. Providing solutions and recommendations to meet these requirements.

This role will interface daily with both business units and IT teams to ensure a consistent high-quality service delivery at a predictable and affordable cost while ensuring service levels are maintained and /or improved.

This position requires frequent travel between Vancouver, Calgary and Edmonton.

Must be on-call on a rotational basis

Must be able to perform data entry and other administrative tasks, managing hardware inventory, which may require lifting of equipment, etc.

**Qualifications**:
**Skills/Qualifications**:

- Good knowledge of windows Operating system, Software Requirements, Analyzing Information, Teamwork, Software Maintenance, PC hardware architecture and maintenance, Written Communication, Promoting Process Improvement. Understanding of software implementation and principles.
- Be proficient in the use of Office software (Word, Excel, PowerPoint, Access, Visio etc). Demonstrate a high degree of interest for technological progress.

**Educational Background**:

- Bachelor’s Degree or Diploma in Computer Science, Information Systems or other related field is desirable, but not a necessity.
- Systems Administration/System Engineer qualification in Information Systems or other related field is desirable.

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