Client Relations Representative

**Company Description**:
We are the developers of the world’s most cutting-edge med-aesthetic technologies and treatments, offering top-of-the-line med-aesthetic solutions. SharpLight’s innovative product line of non-invasive, laser and light-based treatment systems are effective, efficient, and safe and our customer service aims to impress, as we provide on-going technical, clinical, and marketing support. Through innovative technology development and business support, SharpLight’s mission is to get results - and we are looking for a superstar to help us maintain our solid international presence and take us to even greater heights

**Why Should You Join SharpLight?**

Our culture is simple: we are a young, lean and vibrant company. We are a fun, hard-working group of people who love to wear multiple hats in an exciting work environment. We want everyone’s input - and we appreciate and encourage your ideas, skills and daily. We believe that every SharpLight family member delivers to its bottom line and we work hard to make it known day in and day out.

**The Superstar**:
We are looking for an individual who is strategic, proactive, energetic and has relevant experience in a previous role as a Customer Service Specialist/Technical Support. The superstar we want as part of our SharpLight family is professional, engaging, friendly and detail-oriented and will possess skills as below:
1. Technical Skills

2. Adaptability

3. Troubleshooting

4. Multitasking

5. Caring for developing partnerships

**Tasks and Responsibilities**:

- Responsible for the successful coordination of communications between clients, technical, clinical and marketing departments
- Troubleshoot all client issues as they arise and escalate to the technical director as necessary
- Provide superior client support at all times, including answering routine questions or complaints in a courteous manner
- Offer client support whether that is by arranging training for existing or new clients or setting them up with a technician within their area to deal with technical complaints
- Search, and coordinate with the technical department, the hire of new technicians in remote areas to assist in set-ups/service calls
- Establish relationships and work in partnership with suppliers and vendors
- Offer customers new devices and equipment (some sales required)
- Participation in agency brainstorm sessions as well as coming up with an innovative platform to contribute to the growth of the customer service department - in coordination with technical, clinical and marketing departments (including, but not limited to: surveys, automated responses, live chat option, newsletters, devising a budget for scheduled maintenance/initiating hire of p/t tech, etc)
- Demonstrating strong communication and time management skills in prioritizing demanding workload
- Inventory tracking, ongoing maintenance and logistics
- Review and continuously improve customer service procedures
- Learn and utilize specific software tools and problem-solving strategies to solve for customer issues and continuously improve our processes
- **Technical Skills - following quality control procedures and technical/clinical troubleshooting
- Performing other miscellaneous office tasks as assigned

**Required Education, Languages & Skills**:

- BA or college degree
- Fluent in English
- Microsoft Office Suite including (Word, Excel, PowerPoint)
- Excellent communication and interpersonal skills

**Commitment to Diversity**

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Vaughan, ON