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Receptionist/administrator

2 weeks ago

Milton, Canada ACT PHYSIOTHERAPY AND HEALTH SERVICES Full time

Located in the heart of Downtown Milton, ACT Physiotherapy and Health Services is looking for the exceptional receptionist.

**Requirements**:

- Able to provide highest quality customer service to our patients.
- Positive attitude toward performance improvement and quality management initiatives.
- Excellent phone manners & outstanding people skills.
- Responsible, well organized and able to work under pressure as well as multi-task.
- Proficient on the computer
- Extremely self-motivated.
- Medical office assistant diploma, degree or related medical office or customer service experience preferred.
- Experience working in a very busy medical set-up or rehab clinic will be preferred.

Duties include (not limited to):

- Checking in and checking out patients
- Booking appointments over the phone and in-clinic
- Laundry and basic housekeeping
- Billing to third party providers, WSIB & Auto Insurance
- Accounts receivable & collections
- Keeping track of all approvals and denials of treatment plans submitted for clients.
- Tracking patient benefit coverage.
- Working to ensure an overall excellent customer experience for the patient.

The main role of this position is keeping the appointment book efficiently full & increasing the productivity of the practice while maintaining a high level of customer service.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for providing exceptional customer service. If you meet the qualifications above, we would love to hear from you

Please submit your resume along with a cover letter highlighting your relevant experience to be considered for this position.

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Casual dress

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)
- Receptionist: 1 year (preferred)

Work Location: In person