Systems Support Administrator

**Position Summary**:
The Systems Support Administrator will work within practiced team environments providing support of customer users, infrastructure, and technology.

**Skills Overview**:
Unified Communications (Voice) - Cisco, Webex, Microsoft Teams
Cloud - M365, Azure, AWS
Routing and Switching - Cisco Catalyst/ISR, Juniper EX/MX/SRX, Meraki
Perimeter Security Firewalls - Cisco ASA, Juniper SRX, Meraki, Palo Alto
Wireless - Cisco, Meraki, Juniper MIST, AeroHive
Data Center - Cisco UCS, NetApp, Veeam, Vmware
Systems - Active Directory, Exchange, SCCM, SQL, File Servers
End User Support - Windows 10/11, MacOS
Management Platforms - Intune/Autopilot, Cisco Prime, Juniper Space, SKY ATP
Applications - Outlook, Intune, Microsoft Defender, Cisco Umbrella
Process - ITIl, PSA tool Exposure (Autotask, ServiceNow, BMC Remedy, Zendesk)
Work collaboratively within the broader team (pre-sales, architecture, project delivery) to bring your skills to bear where and when they are required.

**Responsibilities & Accountabilities**:
Teamwork

Attend team huddles and be an active participant team planning activities.
Use provided workflow tools to reflect the status of tickets, tasks, effort/labour etc.
Identify areas to create, improve and maintain Charter intellectual property in the form of configuration templates, testing guides and other tools that assist in allowing Charter to be efficient and support with high quality.

Support Desk

Provides timely delivery of customer communications regarding troubleshooting and restoration of services.
Strong communications skills with ability to translate technical outcomes/stories to layman terms for non-technical users
Tier 1 & 2 Remote and Onsite Support, Request & Incident resolution
Develops, maintains, and continually improves standardized work practices.
Work with Aligned vendors for Tier 3 Support
Assist in establishing governance, process and identify efficiencies.
Providing reports and activity updates to Manager

Culture Building and Professional Development

Engage deeply within the Charter company while becoming active in the company community and culture.
Attend company town halls and events, focused on bringing people together and aligning to a single vision. Participate actively when appropriate.
Use available social and collaboration tools to engage broadly with the company in a positive and constructive manner.
Explore and seize opportunities for growth that benefit both yourself and Charter, aligning with the overall vision.

**Qualifications and Experience**:
Minimum 3 years of experience in IT User & Infrastructure administration with one or more technologies listed below:
Administration and troubleshooting Active Directory and Group Policy
Administration and troubleshooting of VMware & Hyper-V Hosts, Networking and Storage environment
Installation, management and troubleshooting Windows Server & PC infrastructure
Network management, monitoring and troubleshooting of various Cisco, Juniper, Meraki and Palo Alto Devices
Network Services (LAN, DNS, VLAN, VPN, Wireless, Cisco Umbrella, Citrix NetScaler)
Application support (Cisco VOIP, MS Exchange, M365)
Demonstrated ability to obtain and hold industry certifications such as Microsoft, Cisco or other vendor certificates.
Service Desk support and tooling experience

**Essential skills**:
Excellent written and oral communication skills, and able to read and write in English in a professional manner.
Ability to create technical documentation, both written and diagrammatical using tools such as Word, Power Point and Visio.
**Strong interpersonal skills**: proven team player with ability to deliver outstanding product/service and build relationships with clients.
Time management, organizational skills, and excellent communication skills are greatly desired.
Self-motivated; demonstrated ability to take initiative, effectively prioritize tasks and accomplish goals with mínimal supervision.
Working Conditions
Full-time, Permanent
Hybrid work environment (2-3 days in the office or customer site)
Overtime as required
Part of on-call rotation
Comprehensive benefits package with profit sharing
Hold a Valid Drivers License
Authorized to work in Canada

We look forward to connecting with you.