System Administrator

**ORGANIZATION INFORMATION**

Borealis Fuels & Logistics is an international company focused on the distribution and sale of propane (LPG) for domestic energy consumption. Borealis is one of North America's fastest-growing propane companies. Borealis’ customers are residential, commercial, and industrial consumers. Borealis works with domestic propane producers to deliver its customers the most cost-effective and reliable solution.

Borealis’ primary objective is to offer the best full-fuel service and customer experience. We do this by utilizing technology, sharing accurate information, and responding promptly. Borealis performs service work, delivers fuel to customers, and has a network of bulk transport vehicles moving fuel across Canada and the USA.

**JOB DESCRIPTION**

**DUTIES AND RESPONSIBILITIES**

1. Oracle NetSuite Administration:

- Oversee the administration, configuration, and maintenance of the Oracle NetSuite platform.
- Manage system upgrades, patches, and enhancements to ensure smooth functionality.
- Collaborate with various departments to understand business requirements and implement system changes in NetSuite.
- Troubleshoot NetSuite-related issues and work with Oracle support when necessary to resolve problems.
- Created and maintained NetSuite reports, dashboards, workflows, and saved searches.
- Provide training and guidance to staff on NetSuite usage and best practices.

2. Systems Management & Optimization:

- Maintain and manage other business systems and software as required. ie. Google Workspace
- Ensure system performance, security, and availability by monitoring and optimizing system operations.
- Conduct regular system audits to ensure data integrity and compliance with company policies.
- Coordinate with external vendors for system maintenance and troubleshooting as needed.

3. IT Support:

- Provide first-level and second-level IT support to internal users, including hardware, software, and networking issues.
- Assist in setting up, maintaining, and supporting company workstations, servers, and mobile devices.
- Manage user accounts, permissions, and security settings.
- Support the implementation and deployment of new software, hardware, and system upgrades.
- Assist with network administration, including monitoring and troubleshooting connectivity issues.
- Website administration, updating and maintenance.

4. Project Management:

- Lead or assist in IT-related projects like system upgrades, migrations, or new implementations.
- Collaborate with cross-functional teams to ensure successful system integrations and process improvements.

5. Documentation & Compliance:

- Maintain detailed system documentation, including configuration settings, user guides, and troubleshooting steps.
- Ensure compliance with internal policies, data protection regulations, and industry standards.

**QUALIFICATION, EDUCATION & EXPERIENCE REQUIREMENTS**
- Bachelor’s degree in Finance, Accounting or Business Information Systems.
- 3-5 years of experience in Business Information Systems & IT/System support, focusing on Oracle NetSuite.
- In-depth knowledge of Oracle NetSuite configuration, administration, and support.
- Strong understanding of cloud ERP infrastructure and cybersecurity best practices.
- Proficiency in troubleshooting IT hardware, software, and network issues.
- Experience with project management and systems integration.
- NetSuite certifications (such as Suite Foundation, Administrator, ERP Management)
- Knowledge of scripting languages (e.g., JavaScript) for NetSuite customizations.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills to work effectively with various teams.

**JOB TYPE**

Full-time and remote home office set-up is required. This position is within the corporate Borealis team and will require travel to all branches in Canada and the USA. This role may require occasional on-call work or after-hours support.