System Administrator

**System Administrator**

Location: Calgary, AB (In office)

Department: Business Systems / IT

Reports to: Business Systems / IT Manager

**Are you looking for a great place to build a career?**
- MMI Insurance is an ambitious, growing company looking for people with the desire, ability, and experience to provide excellent customer service and product knowledge to our clients.
- We want people to excel as part of a team with a diversity of skills, talents, and backgrounds.

**What Does MMI Offer?**
- Competitive salary
- An annual Bonus program
- A group benefits package fully paid for by MMI Insurance
- A group RSP with company providing matching contributions
- Training and career development opportunities
- Work life balance, with a 35-hour work week
- Competitive Vacation and Holiday benefits
- Paid Sick time and Personal Days benefits
- Recognition program for employees

**Job Summary**
- As the system administrator you are responsible for the reliability, security, and performance of IT systems.
- You will regularly update your skills and learn new tools to ensure long-term success in the role.
- Provide technical support to users, document processes and work with IT teams (Internal & MSP) to implement new solutions.
- Diagnose and resolve hardware, software, and connectivity problems to minimize downtime.
- Oversee servers, networks, and other infrastructure to ensure optimal performance, reliability, and security.
- Configure security control, manage access controls, and enforce security protocols to protect organizational data.
- Use monitoring tools to track system performance, identify bottlenecks and work to find optimizations.
- Develop and deploy scripts or tools to automate routine administrative tasks.
- Other duties as assigned

**Knowledge Skills and Experience**
- **A minimum of 2 years of experience is required in the following areas**:_
- Tier II System Administrator in a hybrid workplace, with expertise in Windows and Linux administration.
- Microsoft 365 administration portals
- Virtualization hosts and VM administration
- Backup software solutions
- In addition to the following:_
- Strong working knowledge of Microsoft Active Directory (On premise & cloud/hybrid)
- Understanding of TCP/IP, DNS, DHCP, VPN and firewalls.
- Previous experience working alongside an MSP or extended support and troubleshooting.
- Strong time management skills for prioritizing tasks.
- Ability to troubleshoot under pressure and resolve technical issues quickly.
- A diploma or degree in a computer technology program would be considered an asset.
- Certifications will be considered assets but are not required.
- Familiarity with Db servers and DBMS systems

**Working Conditions or Special Circumstances**
- This position is an in-office position in our Calgary office.
- The work schedule is generally Monday-Friday, 7 hours per day, with a one-hour unpaid lunch.
- Work interruption can be frequent in meeting the needs of clients and fellow team members.
- Physical requirements:

- Computer use for up to 7 hours per day
- Sitting for up to 7 hours per day

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Are you within commuting distance of our Calgary office?
- What specific skills and experience are you bringing as a systems administrator?

**Experience**:

- Tier II help desk: 1 year (required)

Work Location: In person

Application deadline: 2025-01-31
Expected start date: 2025-02-18