Front Desk Agent

2 days ago

FraserFort George H, Canada Terracana Ranch Resort Full time

**Front Desk Agent - Terracana Ranch Resort**

**Job Summary**:
As a team our goal is to create an unforgettable, picture-perfect experience for our guests. Your role in that goal is very important At Terracana Ranch Resort, our Guest Service Team wears most of the hats of a traditional hotel - from reservations specialist to activities director; we do it all.

**Responsibilities**:

- Responsible for the Check in and Departure of hotel guests;
- Answer the hotel phone, both internal and external calls;
- Be an expert on local and onsite services and be able to provide information about them;
- Use accurate accounting and cash handling procedures;
- Respond promptly and appropriately to guest requests;
- Communicate very effectively with all other departments within the ranch;
- Maintain an accurate inventory of rooms, reservations, and room assignments;
- Represent the culture of Terracana Ranch Resort and build repeat guests;
- Perform other related duties as required by the Guest Service Manager;

**Qualifications**:
You are a team player who is excited to create a great experience for the guests at Terracana Ranch Resort You are positive, driven and have a 'glass half full' outlook on life. Your other traits include:

- A passion for customer service and a strong attention to detail;
- Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity;
- Ability to work under pressure in a fast-paced work environment;
- Excellent organizational, communication and interpersonal skills;
- Friendly and pleasant demeanor, courteous, self-motivated, and professional;
- Ability to work efficiently with mínimal supervision, independently and as part of a team;
- Ability to work different shift hours, and stand for an entire shift;
- Good PC skills; knowledge of Webrez Pro is preferred, but not a must;
- Previous Front Desk and/or Customer Service experience is preferred;
- Relevant education and experience in a hospitality or tourism setting

**Who We Are**:

- Terracana Ranch Resort is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.

**We Offer**:

- A great work environment with opportunities for development and career advancement within Terracana Ranch Resort and the INNHotels family of hotels;
- A competitive compensation package;
- Group health plan;
- Staff events and seasonal discounts on local adventure activities;
- Hotel Discounts as part of the INNHotels family of hotels;

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay
- Overtime pay

Work Location: One location

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