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Bell Attendant

2 weeks ago

Victoria, Canada HOTEL GRAND PACIFIC Full time

Do you live and breathe hospitality? Are you motivated to provide a fantastic first impression for guests? Join our team Hotel Grand Pacific is seeking another Bell Person to join its Guest Services department. Located on Victoria’s beautiful inner harbour and boasting a range of excellent facilities, Hotel Grand Pacific is proudly affiliated with Preferred Hotels and Resorts.

This is a full-time, permanent position. Shifts will vary and include the following times: 6:30 am-3:00pm, 2:30 pm-11 pm,11:00 am-7:30pm

$20.79/hr + gratuities

**Duties**:

- Proactively greet all arriving and departing guests
- Assist guests with luggage, including storage and transportation to rooms
- Carry out valet parking duties in a safe and responsible manner
- Assist guests with queries, including taxi bookings and local recommendations
- Address and follow up on any guest concerns
- Maintain a safe, tidy and welcoming lobby area
- Act as an ambassador for the Hotel, maintaining professionalism in all interactions and high standards of personal presentation

**What we’re looking for**:

- At least 1 year of front-facing customer service experience, preferably including in a hotel setting
- Clean and valid Class 5 Driver’s License
- Approachable, positive, and outgoing personality
- Clear and professional verbal communication skills
- Attentive and observant with a high level of initiative and organization
- Takes initiative to stay updated on Hotel products and services
- Solid knowledge of Greater Victoria’s attractions and culinary offerings
- Comfortable standing for prolonged periods
- Able to comfortably lift up to 50 pounds
- Able to operate both automatic and manual transmission vehicles
- Second language an asset

**Why Choose Us?**
- Friendly community environment with a commitment to employee safety and continued development.
- Onsite parking
- Discounted gym membership for Victoria Athletic Club
- Subsidized meal program
- Food discounts in both our Café and Fathom Restaurant
- Discounted hotel rate for family & friends
- Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program. A matching Defined Contribution Pension Plan & an RRSP program available when eligible)
- Industry discounts on local tourist attractions
- Employee recognition & referral program
- Treat days, employee events and an annual employee party
- We are an equal opportunities employer and value diversity and inclusion in our team
- We are Biosphere certified and committed to developing positive environmental practices.

Hotel Grand Pacific is dedicated to ensuring a comfortable and accessible interview experience. Anyone that requires modifications during the screening process is encouraged to let us know. Please contact 250 380-4490 for further assistance.

**Job Types**: Full-time, Permanent

Pay: $20.79 per hour

Additional pay:

- Tips

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Victoria, BC V8V 1X3: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Class 5 Driver's License (preferred)

Work Location: In person

Expected start date: 2025-05-15