Communications Coordinator

**Schedule**
Mon-Friday

**Education Level**
3 year Community College diploma in Marketing or related field.

**Career Level**
Minimum 2 years of experience

Housing and Conference Services (HCS) directly supports the University’s goal of advancing human and societal wellbeing and McMaster’s overriding vision of ‘educating for capability’. We provide a distinctive living and learning experience for students focused on key educational priorities including community development, personal growth and wellness, academic excellence, and inclusion.

HCS concurrently drives a positive McMaster experience for guests, alumni, staff, faculty and student by providing accommodation and event coordination, which meet the highest standards of service excellence. HCS is a proud and significant ancillary contributor to the financial health of the University and the core academic and research mission of McMaster.

HCS is poised to expand our capacity by 66% over the next 5 years. Moving from 4000 to 6500 bed spaces across 15 buildings. This expansion will diversify the housing operation dramatically, from a traditional focus on the housing needs of first year undergraduate students, to the introduction of upper year, graduate, and family housing, in addition to a constantly diversifying internal and external client base.
The annual budget for HCS is currently (pre-expansion) approximately $31 million and we employ 125 full-time and 250 part-time staff. HCS reports directly to both the divisions of Student Affairs and Administration.

The Communications Coordinator will be responsible for maintaining standards of excellence by providing accurate information and services to various persons,through a variety of communication mediums with a particular focus on electronic media including, but not limited, to social media, websites or and online chat. The coordinator will promote and support the marketing and communications plan for the department.

**Representative Duties & Responsibilities**
- Communicate with applicants, students, parents, alumni, faculty and staff to explain the policies, procedures and services of the department a variety of communication mediums.
- Respond independently to inquiries that are specific in nature and require a broad knowledge of established policies and procedures.
- Create and design a variety of documents such as marketing and communication pieces, website content, promotional ads, correspondence, procedure manuals, reports and minutes.
- Proactively update communication mediums in a timely manner.
- Present at a variety of recruitment events internal and external to the University.
- Collaborate with staff to plan, coordinate, and implement various communication projects
- Manage multiple student inquiries simultaneously through a demonstrated proficiency in on-line chat
- Update and maintain information on websites and social networks.
- Monitor website analytics and collect, verify, and input data into a variety of spreadsheets and databases.
- Participate in regular staff meetings and provide specialized communication information.
- Regularly maintain and update records and databases.
- Remain current with frequent changes to software and multi-media mediums.

**Supervision**
- Ensure adherence to quality standards and procedures for short-term staff and volunteers.
- Provide orientation and shows procedures to others.

**Qualifications**
- 3 year Community College diploma in Marketing or related field.
- Requires a minimum of 2 years of relevant experience.

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

Job applicants requiring accommodation to participate in the hiring process should contact:

- Human Resources Service Centre at
905-525-9140 ext. 222
- HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679

to communicate accommodation needs.

**Vaccination Policy Statement**

The University is committed to providing and maintaining healthy and safe working and learning environments for all employees, students, volunteers and visitors. In accordance with the University’s Vaccination Policy-COVID-19 Requirements for Employees and Students (the “Vaccination Policy”), effective October 18, 2021 all McMaster community members, including employees, accessing a McMaster campus or facility in person are required to be fully vaccinated or to have received an exemption from the University for