Transit Systems Administrator

Transit Systems Administrator

**Job Number**:1810

**Job Type**: Full-Time
**Temp Contract Length**: 18 months
**Location**: 85 Chandler Dr - Transit-Chandler Dr Mtce Fac
**Job Category**: Transportation
**Number of Positions**:1
**Department**: Transit Project Management
**Division**: Transportation Services
**Hours of Work**: 35
**Union**: CUPE 1883
**Grade**: CUPE 1883 Grade 012
**Salary Range**: $39.29 - $44.52 per hour**Posting Date**:October 10, 2024**About Us**

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

Dish with One Spoon Wampum:
- Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Recognizing our shared humanity and land
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
- This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.

**The Role**
- Administers computerized transit systems (Intelligent Transportation Systems), with the support of corporate IT, including troubleshooting, resolving issues, and implementing upgrades/enhancements.

**Current Assignment**:

- As an integral member of our Transit Technology Maintenance Team, you will be part of a dynamic and innovative group dedicated to ensuring the seamless operation of our transit vehicle systems. You will collaborate closely with Truck & Coach Technicians, the ITS department, and other stakeholders to support critical computer software and hardware used in Transit Maintenance. Your role will involve advising on new equipment purchases, managing mobile modem communications and configurations, and resolving on-vehicle network issues. Additionally, you will assist Transit Technologists with the configuration and maintenance of CAD/AVL systems, Variable Message Signs, and Digital Video Recording systems, ensuring that our transit technology infrastructure remains robust and efficient. Your contributions will be vital in maintaining a high standard of service and reliability for our transit operations.

**Duties/Responsibilities**
- Administers transit systems, including electronic fare management, dispatch, scheduling, automatic vehicle location, automatic passenger counting, traveler information systems, and performance management/data analytics systems.
- Provides support to the Electronic Technician in the maintenance and operation of transit devices/equipment interfacing with transit systems. Troubleshoots software issues and assists with the installation, testing, repair, and decommissioning of equipment/devices.
- Troubleshoots and resolves transit system issues. Notifies management and system users of same.
- Assists management to evaluate vendor proposals for hardware, software, and maintenance contracts, in conjunction with Purchasing and IT.
- Provides user support to staff.
- Liaises with vendors to obtain price quotes and resolve minor/daily operations system issues. Initiates, tracks, and ensures resolution of issues.
- Keeps up to date on current transit systems technologies.
- Performs related duties as assigned.

**Knowledge, Skills, and Abilities**
- Knowledge of information technology system implementation and administration, business process analysis, and data analysis acquired through a 3-year diploma/degree in a related field, plus 2 years of related experience.
- Knowledge and ability to follow corporate policies and procedures and vendor system agreements.
- Communication skills to respond to technical inquiries; advise, instruct, and train staff in specific work methods/procedures; interact with vendors regarding maintenance contracts; and participate as an effective team member.
- Ability to read technical manuals, updates, bulletins, system implementation and testing plans, and system specifications. Ability to write/develop user guides, test plans, and system communications to staff.
- May be required to alter working hours for systems testing. Is requested to work evenings and weekend hours to meet deadlines.
- Ability to travel to locations within Waterloo Region.
- Ability to support and demonstrate the Region’s values- The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at