Customer Relations Specialist

2 weeks ago

Thornhill, Canada CAA Club Group Full time

**About Us**:
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What You Will Do**
- Acts as a primary contact for incoming cancellation requests in an effort to retain business
- Resolve customer concerns by taking accountability for the issue and ensuring resolution
- Liaise with ombudsman officer regarding escalated concerns, Investigate and respond to customer concerns and complaints in an effective and timely manner
- Listen to the voice of the customer in order to provide feedback and gather data for future process improvements. Proactively contact (outbound calls) to follow up on customer satisfaction survey (VOM) detractors
- Act as the first point of contact for insurance support for frontline insurance advisors
- Collaborate with various departments in order to service internal associates and external clients

**What You Have**
- Post-secondary education completion is required
- OTL License a must; CIP designation an asset
- 2-3 years of relevant experience, preferably in Insurance and Customer Relations
- Excellent customer service and dispute resolution skills
- Proven analytical skills
- Advanced computer skills: Excel, Power Point, Word
- Ability to provide insurance service in the following provinces (Ontario, New Brunswick, Nova Scotia, PEI). Meet educational requirements per province

**What’s In It For You**
- Competitive salary
- Annual bonuses and merit increases
- 3 weeks’ vacation
- Flexible benefit plan
- Defined Contribution Pension
- Complimentary CAA Membership

**Our Commitment**:

- We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._

  • Customer Care Specialist

    1 day ago

    Thornhill, Canada RoyFoss Thornhill Full time

    **Customer Care Specialist** The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic **Customer Care Specialists** to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business...

  • Customer Care Specialist

    1 week ago

    Thornhill, Canada RoyFoss Thornhill Full time

    **Customer Care Specialist** The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic **Customer Care Specialists** to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business...

  • Manager Customer Relations

    1 week ago

    Thornhill, Canada CAA Club Group Full time

    **About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: Life at CAA Club Group is fast paced,...

  • Parts Counter Specialist

    2 weeks ago

    Thornhill, Canada Honda of Thornhill Full time

    Parts Counter Specialist Honda of Thornhill, Thornhill, ON L4J1A1 Your future in automotive awaits! If you're passionate about automotive, eager to learn from seasoned professionals, and committed to growing your skills, take the first step toward an exciting career at Honda Thornhill. Are you an experienced Parts Counter Specialist looking for a new...

  • Customer Service Representative

    2 weeks ago

    Thornhill, Canada BMO Financial Group Full time

    1 Promenade Circle Thornhill Ontario,L4J 4P8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    6 days ago

    Thornhill, Canada BMO Financial Group Full time

    1 Promenade Circle Thornhill Ontario,L4J 4P8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Subprime Finance Specialist

    5 days ago

    Thornhill, Canada CarHub - North York Chrysler Full time

    Are you an experienced finance professional with expertise in subprime lending? Are you passionate about helping customers with less-than-perfect credit secure financing for their vehicle purchases? If so, and if you’re a Subprime Finance Specialist who is excited to continually learn, work hard, and take ownership of your role, we want you to join our...

  • Human Resources Specialist

    2 weeks ago

    Thornhill, Canada Henryelims Consult Full time

    We are a dynamic and growing organization in Ontario, committed to fostering a positive, inclusive, and supportive workplace. We are currently seeking a skilled and dedicated Human Resources Specialist to join our team. As an HR Specialist, you will be responsible for supporting the HR department in all areas of human resources management, including talent...

  • Community Relations Director

    5 days ago

    Thornhill, Canada Amica Senior Lifestyles Full time

    Job Description: **_ COMMUNITY RELATIONS DIRECTOR_** **_ Amica Thornhill_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized...

  • Product Training Specialist

    6 days ago

    Thornhill, Canada WellnessLiving Full time

    **Title**: Product Training Specialist **Salary**: Based on Experience + Vacation + Benefits **Location**: Thornhill, ON *Hybrid/Remote **Length**: 18-Months Contract Term **Reporting Manger**: Product Training Manager **About Us**: At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into...