Assistant Manager, Food

**Please note - This is a maternity leave coverage position on a 12-month term**
Ignite a meaningful career at Westerner Park where boundless opportunities, growth, and fulfillment await YOU. Westerner park is currently seeking an Assistant Manager, Food & Beverage Services to join our team. As an Assistant Manager, Food you’ll be doing the following:
**Operational Management**:

- Assist in managing and overseeing daily operations of the Food and Beverage department.
- Ensure compliance with health, safety, and sanitation regulations.
- Assist in planning and executing special events and functions.
- Coordinate with clients to meet their event requirements and ensure satisfaction.
- Assess and initiate equipment repairs and deficiencies and follow up on remedies.
- Take a lead role in the operations and planning of events, ensuring communication with necessary coordinators and departments.
- Manage the POS system, including validating accuracy of pricing and menu descriptions, and ensuring authorization for specific function keys.

**Staff Management**:

- Supervise and train staff, promoting teamwork and a positive work environment.
- Schedule shifts and manage staff performance including, where required, disciplinary matters.
- Address staff issues and provide constructive feedback for improvement.
- Provide and maintain training requirements, delivering applicable training to ensure standards are maintained and expectations are consistent.
- Oversee hiring, job assignments, evaluations, and the daily check-in/check-out process.
- Reconcile payroll discrepancies for shifts missed or punch errors.
- Provide aid to all concession, bar, warehouse, and kitchen staff as needed.

**Customer Service**:

- Ensure a high standard of customer service is maintained at all times.
- Handle customer complaints and resolve issues promptly and effectively.
- Gather customer feedback to improve service quality.
- Support vendor relationships within the food and beverage service business unit.
- Deliver prompt and efficient resolution and recovery of customer inquiries and complaints to improve overall customer satisfaction.

**Quality Control**:

- Ensure food and beverage quality meets company standards.
- Conduct regular inspections to maintain hygiene and presentation standards.
- Check food and beverage orders to verify they are prepared and served within organizational standards.

**Compliance**:

- Communicate and ensure compliance with all organizational standards and procedures.
- Participate in the development and modification of new and existing policies.
- Ensure the business unit is operationally compliant with legislative and regulatory requirements, including health, labor, safety, and AGLC guidelines.
- Ensure staff members follow organizational and business unit standards and food safe protocols.
- Ensure staff uniforms follow organizational guidelines.
- Promote and maintain a positive and professional image with all clients, personnel, and volunteers.
- Assist in ensuring that all staff members follow health code and sanitation practices.

**Administration and Inventory Control**:

- Ensure proper product handling through stock control and monitoring.
- Assist with inventory control system and recipe builds, manual sales entries, write-off controls, and event day operations counting.
- Train staff on inventory control systems and ensure understanding of Clover and Yellow Dog operations.
- Liaise with the cash office and finance department to ensure operational effectiveness.

**Leadership and Coaching**:

- Enable team members to grow and succeed through feedback, instruction, and encouragement.
- Clearly communicate expectations to staff and hold them accountable.
- Differentiate between high and low performance, addressing performance issues promptly.
- Maintain a dress code according to the policy manual.
- Manage team morale by setting and demonstrating a strong business ethic for dealing with employees, suppliers, and guests.

Embark on a dynamic and rewarding career with Westerner Park, where joining our team means unlocking a host of benefits:

- Competitive compensation packages
- Comprehensive benefit packages encompassing life, health, dental, and disability insurance. Extended benefits also include an RRSP matching program.
- Recharge your batteries with ample paid time off and annual vacation, ensuring you have the time to explore and recharge.
- Contribute to a non-profit agricultural society and exposition association, making a positive impact on the community
- Immerse yourself in a vibrant culture that makes work enjoyable, allowing you to witness the excitement of Westerner Park events
- Elevate your skills with tailored professional development initiatives and internal growth pathways.
- Enjoy fantastic perks, including exclusive staff discounts and participation in the Perkopolis Discount Program
- Experience firsthand our commitment to a flexible and understanding workplace, where wo