Branch Manager

**RESPONSIBILITIES**:

- Responsible to resolve customer issues and/or problems; provide technical product knowledge and guidance, to recommend alternative or corrective actions
- Responsible to assist in the preparation of the annual budget and sales forecasts as required/requested, to ensure targeted initiatives of the Branch are achieved as specified
- Responsible to liaise with outside sales, accounting/credit department, materials control and warehouse to investigate and resolve issues; recommends improvements and corrective actions
- Responsible to assist with the gathering, analyzing and reporting of information concerning price level, new product introductions and competitive activity in the market served by the Branch
- Responsible to prepare sales and delivery quotations; develop and communicate quotes and product specifications; liaises with sales and warehouse personnel to co-ordinate deliveries with customers; follows up as required/requested
- Responsible to actively use selling techniques to increase sales through use and promotion of complimentary and/or substitution products and specially priced items, use of initiative to pro-actively contact customers, reports back on customer and sales activity
- Responsible to follow up on direct shipments from suppliers to customers to ensure order delivery and billing is completed and timely; prepares documentation for customer returned material to stock and/or to the supplier
- Responsible for material and product control; to ensure Branch has correct levels of inventory, to assess and adjust levels on an ongoing basis; conducts physical inventories and generates reports as required/requested.
- Responsible to resolve conflicts involving staff, vendors and customers; to promote and maintain a confidential “open door” environment
- Responsible to ensure staffing levels are maintained; actively sources, interviews and hires personnel as required; ensures on-boarding/orientation procedures are executed and documented; conducts and documents employee performance and wage/salary reviews as required/requested
- Responsible to remain current with Company products and services and to provide training and knowledge to staff reports
- Responsible to participate in the Company Health and Safety Program; to undertake training as required/requested; to ensure adherence to all Health and Safety guidelines
- Other duties as assigned
- To work to strengthen relationships with key customers and supplier accounts
- Assist with physical inventory as required/requested
- Assist with reception duties as required/requested
- Assist with training of Inside Sales Representatives and Material Handler reports as required/requested
- Participate in special sales functions and trade shows as required/requested
- To remain current with regards to legislative knowledge and requirement including but not limited to Revenue and Taxation, Employment Standards, Health and Safety (WSIB, CSST/WCB), Payroll, etc.
- Prepare and generate reports as required/requested

**QUALIFICATIONS**:

- College Diploma in Sales/Marketing, Business Administration or a related discipline
- Five (5) years’ to eight (8) years experience in an inside sales or customer service role, preferably with progressive responsibility for quotations and knowledge of costings
- Minimum three (3) years’ experience in a managerial capacity with supervisory responsibility and background knowledge/experience in fire protection and/or plumbing and heating and/or industrial pipe and fittings
- A combination of education and experience
- Proven business development skills
- Mechanical aptitude and the ability to read blue prints is an asset
- Excellent verbal and written communication and interpersonal and negotiations/problem solving skills
- Analytical ability with solid mathematical skills
- Ability to maintain high level of confidentiality
- Proven leadership capability, ability to motivate
- Ability to grasp and communicate the technical aspects of the company’s products
- Self-starter, well organized with ability to prioritize and work to deadlines
- Results oriented focus

**We are an employer of choice**

Professional growth and training are an essential part of staff development, including;
- On the job training
- Product knowledge training
- Education assistance program
- Mentoring/leadership program
- Professional development webinars and seminars

**Why this position may be right for you**
- Canada's Best Managed Companies
- Competitive Salary
- Comprehensive Health Benefits
- RRSP Contribution Matching
- Learning & Development Opportunities
- Employee Focused Programs
- Additional Holiday Closure
- A Supportive and Positive Work Environment.

**Our Values**

The success of our company is based on the balance between our 4 primary values:

- **Integrity**

We are honest and responsible.
- **Respect**

We care about our people and we are inclusive.
- **Fairness**

We have management practices that ensure