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Branch Manager

2 weeks ago

Nanaimo, Canada Maritime Travel Full time

**Job description**

**About Maritime Travel**:
As a Travel Consultant at Maritime Travel, you will be the face of our organization, responsible for delivering outstanding customer service, providing expert travel advice, and helping our clients create unforgettable travel experiences. Your role will involve:
**Responsibilities**:

- **Customer Service**:Deliver exceptional customer service by actively listening to clients' travel needs and preferences, offering expert advice, and assisting them in planning and booking their trips.
- **Sales**: Use your sales skills to promote and sell travel packages, accommodations, flights, and other travel-related services, exceeding sales targets and contributing to the success of the branch.
- **Product Knowledge**: Stay updated on the latest travel trends, destinations, and industry offerings to provide informed recommendations to clients.
- **Booking**: Utilize travel agency booking systems (Apollo or Sabre) to make reservations, create itineraries, and handle all aspects of the booking process.
- **Problem-Solving**: Assist clients in resolving travel-related issues, such as changes in plans, cancellations, or unforeseen complications, ensuring a smooth and enjoyable travel experience.
- **Documentation**: Prepare and maintain accurate travel documents, including tickets, visas, and travel insurance.
- **Teamwork**: Collaborate with colleagues and share knowledge to provide the best travel solutions to clients.

**Qualifications**:

- 5 years experience in travel, hospitality, and customer service is required.
- Strong sales and customer service skills with a passion for exceeding customer expectations.
- Excellent communication skills, both written and verbal.
- Flexibility and the ability to adapt to changing customer needs and industry trends.
- Knowledge of Apollo, Sabre or Galileo booking systems is required.
- A positive attitude, a keen interest in travel, and a commitment to lifelong learning.

**Why Join Maritime Travel**:

- Learn from the industry's best and most knowledgeable Advisors.
- Opportunity for professional development and growth within the travel industry.
- Competitive compensation, including performance-based incentives.
- Travel perks and discounts for personal travel adventures.
- A supportive and collaborative team environment.

**How to Apply**:
Pay: $51,440.00-$52,898.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Application question(s):

- Where have you travelled in the last 5 years?
- Do you live in the Nanaimo area and can commute to work everyday?

**Experience**:

- travel agent: 2 years (required)
- Customer service: 1 year (required)

Work Location: In person