Communications & Member Services Coordinator

2 weeks ago

Ottawa, Canada Ottawa Hunt & Golf Club Full time

The Ottawa Hunt and Golf Club is looking for a full-time **Communications & Member Services Coordinator** who is responsible for the implementation of communications both internally and externally as well as improving members engagement and developing strategies to increase the waiting list.

**COMMUNICATIONS**:

- Oversee all internal and external communications, ensuring the Club’s messaging is engaging, consistent, and aligned with its brand identity.
- Develop and manage the marketing and communication budget, including cost tracking and analysis.
- Create and execute effective communication strategies to foster member engagement, loyalty, and satisfaction.
- Manage and optimize the Club’s app, website, and social media platforms, ensuring regular updates and engaging content.
- Establish and implement social media strategies to enhance brand visibility and member engagement.
- Write, edit, and proofread all Club publications, including magazines, newsletters, and promotional materials.
- Design and produce print materials, such as membership brochures, tournament entries, in-house signage, and menus.

**MEMBER SERVICES**:

- Assist with developing and executing strategies to attract new members and build a strong waiting list.
- Enhance member satisfaction and retention through targeted initiatives and personalized communication.
- Create and implement marketing plans to promote membership benefits and foster a sense of community within the Club.
- ____________________

**Qualifications**:

- Bachelor’s degree in Communications, Marketing, Public Relations, or a related field.
- 2+ years of experience in communications, marketing, or membership services, preferably in the hospitality, golf, or private club industry.
- Exceptional writing, editing, and proofreading skills with an eye for detail.
- Strong proficiency in website management, social media platforms, and content development tools.
- Proven ability to develop and execute successful communication and marketing strategies.
- Excellent organizational and project management skills, with the ability to manage multiple priorities effectively.
- Strong interpersonal and customer service skills, with a member-focused approach.
- ____________________

Competencies and Skills
- Strategic thinker with the ability to translate objectives into actionable plans.
- Creative and innovative approach to communication and marketing initiatives.
- Collaborative team player with strong leadership and problem-solving skills.
- ____________________

Working Conditions
- Full-time position with occasional evening and weekend responsibilities based on Club events and activities.
- Office environment with periodic on-site presence during events and member activities.

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- public relations: 1 year (preferred)

Work Location: In person

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