Member Services Coordinator

3 days ago

Ottawa, Ontario, Canada Dalhousie Non-profit Housing Full time

About Us:

Dalhousie Non-Profit Housing Co-operative is a member-run community serving approximately 80 households in Centretown, Ottawa. We are dedicated to fostering an inclusive environment with safe, well-maintained homes and active member engagement.

We are seeking a Member Services Coordinator to be the first point of contact for members and to support housing administration, maintenance coordination, and community engagement. This role is office-based.

Joining our team means becoming part of a supportive, community-focused environment where your work directly improves the lives of our members. This is a role with meaningful impact, variety in day-to-day tasks, and the opportunity to help strengthen a long-standing co-operative community.

Key Responsibilities

  • Serve as the primary contact for members (in person, by phone, and by email) regarding housing charges, maintenance requests, and general inquiries.
  • Manage monthly member housing charge payments, process invoices and complete requisitions for accounts payable.
  • Complete basic bookkeeping including general ledger entries for the co-op's accounts payable and receivable.
  • Assist in the digital organization of the office.
  • Manage membership applications, waiting lists, move-ins/outs, and orientations in collaboration with the Membership Committee.
  • Maintain accurate occupancy and membership records.
  • Receive, track, and coordinate maintenance requests; liaise with contractors and maintenance representatives.
  • Prepare regular reports and operational updates for the Board of Directors.
  • Provide administrative support for meetings of the Board of Directors, co-op committees and overall membership.
  • Maintain strict confidentiality of member information and ensure compliance with privacy legislation and best practices.
  • Perform other duties as assigned by the Board or in support of co-op operations.
  • Be flexible to occasionally work evenings or weekends to support events, meetings, or urgent operational needs.

Qualifications

  • Minimum 2 years' experience in housing, property management, or a related field (experience in co-operative or non-profit housing is an asset).
  • Strong oral and written communication skills in English, with the ability to work respectfully across diverse communities.
  • Additional language skills are considered an asset.
  • Excellent organizational, administrative, and record-keeping skills with strong attention to detail.
  • Proficiency in Microsoft Office and Google Workspace applications.

Benefits

  • Casual dress code
  • On-site parking
  • Meaningful work in a supportive, community-focused environment

Application Process

We recognize that skills and experiences are transferable. In your cover letter, please highlight how your background makes you a strong fit for this role.

  • Applications will be reviewed on a rolling basis.
  • The posting will remain open until a suitable candidate is found. Applicants are encouraged to apply early.

Accessibility

Dalhousie Non-Profit Housing Co-operative is committed to an inclusive, barrier-free selection process. If you require accommodation during any stage of recruitment, please let us know and we will work with you to meet your needs.

Background Checks

Employment is conditional upon the successful completion of a police background check and satisfactory references.

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: $23.00-$26.00 per hour

Expected hours: 35 per week

Benefits:

  • Casual dress
  • On-site parking

Work Location: In person

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