Member Services Coordinator

2 weeks ago

Ottawa, Canada Dalhousie Non-profit Housing Full time

**About Us**:
Dalhousie Non-Profit Housing Co-operative is a member-run community serving approximately 80 households in Centretown, Ottawa. We are dedicated to fostering an inclusive, supportive environment with safe, well-maintained homes and active member engagement.

We are embarking on our next chapter, and we are seeking a **Member Services Coordinator** to be the first point of contact for members and to support housing administration, maintenance coordination, and community engagement. This role is office-based, with occasional outreach and on-call responsibilities.

**Key Responsibilities**
- Maintain accurate occupancy and membership records.
- Receive, track, and coordinate maintenance requests; liaise with contractors, maintenance representatives, and oversee on-site work as needed.
- Support capital planning, preventative maintenance programs, and related record-keeping.
- Conduct unit inspections (with the Maintenance Committee) and follow up on repairs.
- Support community engagement initiatives and member committees.
- Prepare regular reports and operational updates for the Board of Directors.
- Take minutes at Board meetings when required.
- Maintain strict confidentiality of member information and ensure compliance with privacy legislation and best practices.
- **Be flexible to occasionally work evenings or weekends to support events, meetings, or urgent operational needs.**

**Qualifications**
- Minimum 2 years’ experience in housing, property management, or a related field (experience in co-operative or non-profit housing is an asset).
- Strong oral and written communication skills in English, with the ability to work respectfully across diverse communities.
- Additional language skills are considered an asset.
- Excellent organizational, administrative, and record-keeping skills with strong attention to detail.
- Familiarity with affordable housing and co-operative principles is an asset.

**Benefits**
- Casual dress code
- On-site parking
- Meaningful work in a supportive, community-focused environment

**Application Process**

We recognize that skills and experiences are transferable. In your cover letter, please highlight how your background makes you a strong fit for this role.
- Applications will be reviewed on a rolling basis.

**Accessibility**

Dalhousie Non-Profit Housing Co-operative is committed to an inclusive, barrier-free selection process. If you require accommodation during any stage of recruitment, please let us know and we will work with you to meet your needs.

**Background Checks**

Employment is conditional upon the successful completion of a police background check and satisfactory references.

**Job Types**: Part-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 26 per week

**Benefits**:

- Casual dress
- On-site parking

Work Location: In person

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