Joint Use Support Specialist

**A workplace powered by you**

At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

**Joint Use Support Specialist**

Number of positions: 1 Job Location: Edmonds B03

Employment type: Permanent Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $ 70,800.00 - 76,300.00

**What you'll do**
- Reviews design work requests for installations of attachments to BC Hydro’s distribution infrastructures to ensure

accuracy of costs and pole coding for cost recoveries to meet contractual obligations of the Joint Ownership and Use
Agreement (JOUA). Corrects design work requests related to JOUA or liaises with Distribution Design staff to make
necessary corrections. Approves and processes cost recoveries and adjustments. Monitors design workflow to identify
potential issues; work with stakeholders to oversee workflow issues and advance work requests to completion.
- Oversees the Joint Use (JU) unbilled record billings in various stages of completion (such as error logs, Distribution

Analysis & Design (DAD) correction notes, pole plan issuance, incomplete pole identification and Field Completion).
Addresses all issues related to work completion, including working with various groups within Operations, IT and TELUS to
address the data issues then correct, complete and report monthly. Works with stakeholders to resolve stalled Plant
Alterations and interface failures.
- Provides JOUA billing administration direction and/or support to meet contractual obligations of the JOUA. Identifies the

root causes of various JU billing errors/issues and engages with stakeholders to prevent these errors by: process mapping
to identify process gaps within the billing, design, work management systems and BC Hydro/TELUS processes;
efficiency and data accuracy. Identify system fixes or enhancements and participate with business groups and IT staff in the
planning and implementation of improvements through activities such as testing the enhancements and developing and
delivering user training material.
- Provides JOUA administration direction and/or support by: providing guidance and clarification to stakeholders on the

improvements and impacts with stakeholders; working with stakeholders to implement process improvements; resolving
various BC Hydro/TELUS issues related to JOUA; verifying issues and responding to external customers directly or
forwarding to applicable stakeholders for response or corrective action such as co-ordination of safety related issues to
completion.
- Provides 2nd level help desk support for Joint Use Administration System (JUAS) and DAD (object specific, i.e. pole

related data) database administration by: creating and modifying databases and master files; responding to user system
inquiries and troubleshooting issues; coordinating with Technical Support and working with primary database users to
interface issues; carrying out user acceptance testing to ensure fixes/enhancements meet functional and operational
requirements; establishing and maintaining JUAS user-access database policies and procedures and co-ordinating access
review with TELUS; and validating data performance monitoring guidelines to ensure data accuracy.
- Reviews design work related to JOUA according to existing process maps, operating procedures, instructions, manuals

and other guidelines. Develops updated or new process maps, etc., to reflect proposed solutions to increase efficiency/
accuracy, and presents the updated or new document to the relevant governance committee for approval.
- Maintains JOUA dashboard to monitor and track progress of work and milestones
- Prepares or updates field and system documentation, new or revised operating procedures, instructions, manuals and

other guidelines.
- Establishes and maintains key relationships and represents JOUA interests with other groups involved in the delivery of

projects, including other departments, consultants, contractors and suppliers through attendance at relevant governance
committee meetings and attendance at internal and external meetings with the groups involved in the delivery of process
improvements.
- Occasional requirement to conduct field audits to ascertain plant/wireline placement and pole ownership.
- Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

**What you bring**
- Certificate in a technical field of study (such as Computer Science, Information Technology or Electrical Engineering

Techno