IT Support Specialist

6 days ago

Burnaby, Canada Svante Full time

**About Svante**

Svante is a purpose-driven, rapidly growing clean technology company based in Burnaby, BC, Canada, and we’re on a mission to help the world reach net zero with filters and machines that capture and remove CO2 from industrial emissions and the air.

We’re a collaborative, diverse group of people who care about the planet and, through our collective experience and expertise, are working to make an impact on climate change.

If you value a culture that welcomes and includes everyone, and you want to be a part of a growing technology company that’s going to change the world, you’ve come to the right place.

**The Role: IT Support Specialist**

**Who are you?**

To support us in achieving our ambitious growth objectives, we are seeking a self-motivated, forward-thinking individual who can provide technical support of end users, and manage IT infrastructure. To be successful in this role, you will have a strong communication skill to be the point of contact of IT support, problem-solving skills to understands the needs and help troubleshooting users, and in-depth knowledge of IT to maintain IT infrastructure.

**Customers**:

- Svante users.
- Contractors and external parties who works with Svante.

**Suppliers**:

- Hardware and software vendors.
- Finance and Supply Chain team for purchasing and shipping.

**Key Responsibilities/Accountabilities**:

- IT support on technical related requests on end users and infrastructure.
- Server administration and maintenance such as Active Directory.
- Network administration and maintenance such as WAN, LAN, firewalls, switches, access points.
- Implementing and supporting on corporate backup system, and disaster recovery solutions.
- Ensuring the security best practices be maintained and enforced during support activities.
- Writing and maintaining technical documentation, and how-to guides.

**Key Qualifications**:

- Experience: 2+ years of IT support, 1+ years of server administration, 1+ years of network administration.
- Knowledge: Windows OS and Windows Server OS, Office 365 and SharePoint, Azure services, and other technical knowledge in IT.
- Education: Diploma or Bachelor’s degree in IT-related field or an equivalent combination and experience.
- Quick learner with strong individual troubleshooting and collaborative problem resolution skills.
- Very personable with good written and verbal communication and a strong customer service mindset.

**Equal Employment Opportunity Statement

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