Service Delivery Coordinator

4 days ago

Toronto, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

*** 18 Weeks Contract ***

We are seeking a highly organized and proactive Service Delivery Coordinator to join our team. This new role is critical in supporting the Service Delivery team to deliver timely and efficient solutions within a standard service level agreement (SLA). The Service Delivery Coordinator will streamline processes, improve service levels, and free up our Workday talent to focus on technical configuration, testing, and delivery. By handling administrative activities and supporting work management optimization, this role will enable the team to enhance its capabilities while driving key initiatives forward.

**What will you do?**
- Provide service support information and guidance for navigating process, prioritization, and timelines in accordance with service delivery process and controls
- Document correspondence within Jira Tickets and move tickets through the workflow in accordance with our Kanban workflow diagram
- Provide status updates to requestors as appropriate in support of our systems analysts
- Update process and control documentation in support of the Service Delivery Manager
- Data entry of Jira Tickets, supporting the manual migration of tickets from Jira On Prem to Jira Cloud
- Perform additional responsibilities are required to support the team's objectives

**What do you need to succeed?**
- Strong organizational and multitasking skills, with a keen eye for detail
- Ability to work collaboratively with cross-functional teams
- Excellent communication skills, both written and verbal
- Proficiency in MS Office, particularly Outlook, Teams, and Excel
- Experience with Jira (Cloud and On-Prem), Confluence, and SharePoint is an asset
- Familiarity with Workday, HR systems, and service delivery processes is an asset

**What's in it for you?**
- The opportunity to move along a variety of career paths with amazing networking potential
- We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
- We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada
- LI-NB1

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
53,300/53 300 - 88,200/88 200

**Job Category**:
Human Resources

**Posting End Date**:
17/10/2024

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