I&it Itsm Process Coordinator

**I&IT ITSM Process Coordinator**: **Job ID**: - 223627 **Posting status**: - Open **Organization**: - Ministry of Public and Business Service Delivery and Procurement **Division**: - GovTechON -Infrastructure Technology Services **City**: - Guelph, Kingston, London, North Bay, Oshawa, Peterborough, St Catharines, Toronto **Position(s) language**: - English **Job term**: - 1 Temporary (Up to 12 month assignment with possible extension) **Job code**: - 6A003 - InformationTechnology06 **Salary**: - $82,217.00 - $121,155.00 Per year **About Us** Residing within the Ministry of Public and Business Service Delivery and Procurement, the Infrastructure Technology Services (ITS) Division provides the underlying infrastructure for all Ontario government IT, supporting critical ministry and agency systems. ITS partners with I+IT clusters and ministries to deliver timely, innovative and cost-effective enterprise-wide IT services and solutions to over 65,000 Ontario Public Service (OPS) staff and, ultimately, the citizens of Ontario. **The Opportunity** Are you looking for your next career opportunity? If so, consider this fantastic opportunity with the Infrastructure Technology Services (ITS) Division, in the Process Coordinator Role, promoting IT Service Management (ITSM) best practices to support enterprise-wide IT service management functions as part of the Service Management Team. We are looking for an experienced professional to provide advice, expertise and consultation services to clients and stakeholders on best practices, process options, and to identify process optimization opportunities in an ever-changing IT environment.**How we support diversity, inclusion and accessibility**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.**About the job**: In this role, you will: - Ensure documentation for I&IT best practice procedures and protocols is kept current and recommend related policies for management approvals, ensuring their compatibility with the Service Management Processes. - Provide technical guidance to stakeholders to ensure that process standards are understood, process procedures and policies are adhered to, process activities are monitored and that best practice process activities are integrated accordingly. - Work with other Enterprise Service Management Processes such as Release Management, Service Asset and Configuration Incident Management and Change Management to effectively support Problem Management. - Provide expertise on all ITSM best practices and processes. - Monitors compliance with agreements, and ensures the timely identification and resolution of problems and issues. - Participate as a process specialist on best practice committees, council and boards including governance activities, coordinating certain aspects of these governance bodies and convening process-specific sessions with stakeholders. - Provide direction to project management teams, establishing performance standards, and providing training specific to Service Management Processes. - Provide advice and expertise to external vendors and senior management, to contribute to IT strategies and projects. - Execute and coordinate ITSM process activities, to establish standard methodologies. - Assess process operations and collaborate with management and senior management on various process improvement opportunities. - Provide advice and process expertise to project management teams, external vendors, senior management and executive level committees. **What you bring to the team**: **Knowledge**: - You have knowledge of Service Management principles, tools for IT Service Management (ITSM), and data analytics in order to research, plan, and lead diverse Service Management activities - You can identify technical and human change management needs, and plan, manage, and evaluate technical change management needs. **Other Essential Knowledge and Skills**: - You have knowledge of project management techniques and methodologies, in order to lead concurrent projects. - You have planning, priority setting and co-ordination skills to plan, co-ordinate and direct activities. **Analytical and Problem-Solving Skills**: - You can assess and make recommendations concerning specific Problem Management processes, needs and requests, risks and benefits within the context of ITSM. - You can assess the efficiency and effectiveness of o