Technical Support Analyst

Are you an experienced Help Desk technician that enjoys solving problems?
- Do you thrive in a client-focused environment where relationships and the work that you do matters?
- Are you motivated to grow your career in a collaborative, fast-paced environment?
- Do you want to join an award-winning culture and thrive in a place where work-life balance is possible?

We value our people, and know that employees are at the heart of our organization. We also value work-life balance, and seek to recruit, reward and retain people who make us an internationally recognized leader in property assessment. We are proud to be recognized as one of BC’s Top Employersfor the ninth year We offer competitive benefitsfor our employees:

- **Work-life balance** - 35-hour work weeks, hybrid work options and flexible work schedules, including compressed work weeks so you can take up to 26 long weekends per year.
- **Public Service Pension Plan** - one of the best in Canada, allowing you to plan for your future
- **Health and Wellness** - generous extended health and dental benefits through Pacific Blue Cross and an Employee Assistance Program to support employee wellness.
- **Career development** - we want you to grow and learn with us We provide ongoing learning, leadership development and a career development scholarship program.

**What will I do?**
- Provide tier 1 & 2 technical support by diagnosing problems and collaborating with more senior staff as required on priorities or problem resolution. Follow up on unresolved problems with technical support staff, vendors or systems specialists.
- Review quality of systems, procedures and services; identify issues and makes recommendations for systems and maintenance improvements to specialists/team leaders.
- Prepare requisitions to purchase technology hardware, software, and distributes to end users.
- Prepare process documentation, make recommendations for alternate approaches and performance enhancements and perform ongoing reviews of effectiveness and efficiency.
- Monitors and reports utilization/capacity for data storage, network utilization, software licensing, and user IDs.

**How can I be successful?**

You need to have extensive technical knowledge and troubleshooting expertise and a keen interest in seeking out areas to improve existing processes and procedures. You like to stay busy and can manage a constantly evolving flow of priorities. And finally, you need to be a collaborative team player who cares about making a difference and delivering the best possible customer service to all levels of the organization.

This position is included in the bargaining unit. BC Assessment intends to establish an eligibility list for this competition.

**Location**: Victoria - Uptown
**Compensation**: $53,287.74 - $62,690.40

**What can I expect next?**

If you are chosen to move forward in the hiring process for this exciting opportunity, you can expect:

- Virtual interviews to take place the week of November 21st.

**What do I need to have?**

**Education**
- Diploma, certification or equivalent in the computer science field, or equivalent.

**Experience**
- One year of related experience.
- Experience in a client-focused work environment is desired.

**Note**: An equivalent combination of education and experience may be considered.

**How can I apply?**
- All BC Assessment employees must live in British Columbia. If you do not currently reside in, or live within commuting distance of the location(s) of the position to which you are applying, please make clear your relocation intentions as part of your cover letter.

BC Assessment is committed to the health and safety of our employees and is taking every precaution against COVID-19 while building connection and collaboration in our hybrid workplace. **Effective Nov 26, 2021, BC Assessment requires all employees, as a condition of employment, to be fully vaccinated and to provide proof of vaccination.**

**Why BCA?**

As a Provincial Crown Corporation, our mission is to create uniform assessments and trusted property information that supports strong and vibrant communities in BC. Our people are the key to our success - they drive our business, bring our values to life and truly help build communities. We value BC and also, truly value our people.

At BC Assessment, every person and every voice is important. We are committed to making BC Assessment the best possible place to work and ensuring that our policies and practices are equitable, supportive and pro-active. Our hiring practices reflect this and we are committed to ensuring that our workforce reflects the people of British Columbia. We strive to create an environment where everyone can succeed, free of systemic barriers.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance