Technical Analyst

**Accepting resumes until**:Position Filled

**Location**: Victoria, BC (hybrid) or remote anywhere in British Columbia

**Salary**: $85,000 - $110,000 a year

**Position**: Full Time or Contract will be considered
- Are you looking to work with technology and live on Vancouver Island? Do you LOVE technology? Do you want to be challenged, but not overwhelmed, by your career? Do you want to be supported by your employer for professional development? And, most importantly, do you want to work with a team of like-minded people?_

If your answer is yes, you sound like a fit for team MYRA

We are MYRA Systems, and for 39 years, we have provided information technology (IT) solutions and technology infrastructure to our customers.

We are building our hard-working team with the addition of a Technical Analyst in our Victoria office, Vancouver, or Vancouver Island in British Columbia.

**Role Overview**:
Holding certifications in Microsoft AZ-104 Azure Administration and/or Microsoft AZ-700 Designing and Implementing Azure Networking is preferred for this role.

**Key Responsibilities**:

- Administer cloud platforms, with a focus on Microsoft Azure.
- Administer and optimize network infrastructure, primarily in Fortinet and Cisco technologies.
- Design, implement, and maintain Microsoft-based systems and services.
- Administer and optimize virtualization technologies such as Citrix, VMware and Hyper-V
- Design, implement and maintain backup infrastructure such as, VEEAM Backups
- Implementation and configuration of cybersecurity tools, such as, EDR, 2FA (Azure, DUO)
- Collaborate with cross-functional teams to assess technical requirements and provide innovative solutions.
- Work as a member of our operations team to troubleshoot and resolve complex technical issues efficiently.
- Stay abreast of industry trends and emerging technologies to recommend improvements and advancements.
- Assist in maintaining Service Level Agreement (SLA) compliance by addressing issues within established timelines.
- Provide technical role leadership and mentorship to junior team members.

**Requirements**:

- Minimum 5-year previous experience in a Managed Services environment
- Minimum technical experience in networking (Fortinet produces preferred) and Windows server support with additional experience in 2 other areas of discipline as noted above.
- Familiarity with Service Level Agreements (SLAs) and adherence to ticketing systems.
- Proven strong problem-solving skills and the ability to diagnose and resolve technical issues effectively.
- Excellent communication and interpersonal skills with a customer-centric approach.
- A proactive and self-motivated attitude towards learning new technologies and processes.
- Understanding of ITIL framework
- Provide on-call support (team rotation)
- Must be able to produce vendor specific exam certifications (e.g. Microsoft, Fortinet, Cisco)

**Nice to Have**:

- Additional certifications in relevant technologies (Azure Cloud)
- Additional knowledge and experience related to cybersecurity.
- Experience with additional operating systems beyond Microsoft Windows.

**In this position you will have the opportunity to**:

- Develop both professional and technical skills
- Receive on the job as well as formal training
- Work with a variety of highly skilled IT technical specialists
- You currently meet the minimum requirements for this position including current residency on Vancouver Island.
- You can work effectively with Service Delivery Managers, Project Managers and Technicians and be self-directed for a wide variety of assignments and projects
- You like change and to be constantly learning
- You like meeting customers and can represent the company and your own knowledge both in person and on paper clearly, concisely, and with respect
- You are able to travel to MYRA customers located throughout Vancouver Island and broader BC.

Please note - some of MYRA’s customers require our team members to be fully vaccinated to provide support.