Technical Support Analyst

1 week ago

Victoria, Canada Blackman Support Services Ltd. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: No degree, certificate or diploma
- Experience: 5 years or more
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
**Computer and technology knowledge**:

- Networking software
- Networking hardware
- Security software
- Database software
- MS Office
- SQL
- SharePoint
- MS Exchange
- Server Hardware
- Enterprise resource planning (ERP) software
- Material requirements planning (MRP) system
- Cloud
- Virtualization
**Equipment**:

- Security system
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Willing to travel
**Work conditions and physical capabilities**:

- Work under pressure
- Sitting
**Personal suitability**:

- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Ability to multitask
- Analytical
- Efficiency
**Health benefits**:

- Dental plan
- Health care plan
**Financial benefits**:

- Bonus
**Long term benefits**:

- Other benefits

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