Telephone Operator

1 week ago

Winnipeg, Canada Seven Oaks General Hospital Full time

**Requisition ID**: 370350

**Position Number**: 20058471

**Posting End Date**: November 20, 2024

**City**: Winnipeg

**Employer**: Seven Oaks General Hospital

**Site**:Seven Oaks General Hospital

**Department / Unit**: Telephone & Information Services - SOGH

**Job Stream**: Non-Clinical

**Union**: CUPE

**Anticipated Start Date - End Date**: 12/02/2024 - Indefinite

**Reason for Term**:Other Leave

**FTE**: 0.30

**Anticipated Shift**: Evenings;Weekends

**Work Arrangement**: In Person

**Daily Hours Worked**: 4.00

**Annual Base Hours**: 2015

**Salary**:$19.038, $19.612, $20.198, $20.803, $21.429, $22.072

Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

**Position Overview**:
Responsible for answering telephones and provides Seven Oaks Hospital (SOH) receptionist functions by greeting, directing, and assisting internal and external callers, patients, families and visitors.

Makes decisions following policy as to the best way to route all inquiry calls including patient/general inquiries and emergency codes.

Monitors and announces all public address codes, including medical emergency and contingency codes.

Contacts physicians and administrative personnel via the use of the public address, internal and external paging systems; maintains daily records; and performs other related duties as assigned.

**Experience**:

- At least one-year previous experience as a telephone operator required and a minimum of one-year direct receptionist experience in a health care setting required.

**Education (Degree/Diploma/Certificate)**:

- Grade 12.
- Medical Terminology preferred.

**Qualifications and Skills**:

- Keyboarding speed - minimum 40 wpm.
- Computer skills required including Microsoft Office (Word, Excel and Outlook).
- Courteous and respectful when interacting with patients, the general public and other staff.
- Superior command of English (oral and written) and superior interpersonal communication skills required.
- Ability to communicate effectively using the overhead, internal and external paging systems.
- Must have excellent customer service (communication) and telephone skills (including diction and telephone manner).
- Ability to adapt readily to emergency situations and to work independently with mínimal supervision throughout multiple shifts is required.
- Flexibility and independence in assessing situations and making effective decisions.

**Physical Requirements**:

- General office surroundings in a busy, interactive seven-days-a week service environment.
- Considerable amount of sitting.
- Frequent contact with patients, families and the general public.
- Ability to work in and cope with stressful situations.

**This term position may end earlier as outlined in your collective agreement.**

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

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