Supervisor, Support Services

**Position**:Supervisor, Support Services

**Department**:Environmental

**Position Status**:Part-time Permanent

**Union**:Non-Union

**Number of Positions**:1

**HOURS OF WORK**:
**WHY WORK FOR US**:
Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Department in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery.

We wouldn't be the hospital we are today without the people, and nothing is more important to us then our team of dedicated employees. At PRHC, we pride ourselves on creating and maintaining an environment where people are valued, recognized, and treated with respect.

We believe that the best way to support our patients is through our people. We do this by providing our employees with competitive and comprehensive benefit plans, a pension program with matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. PRHC supports and encourages you to pursue whatever path you choose.

**WHAT YOU’LL DO**:
The Support Services Shift Supervisor is a member of the Environmental / Nutrition Services management team. This individual provides direction, leadership, support and guidance in the day-to-day activities of the Environmental Services staff which includes Housekeeping, Waste and Linen Activities and the Nutrition Services staff.

The Shift Supervisor facilitates the performance of all duties in accordance with Hospital and departmental policies and procedures, to ensure that all areas of the hospital are maintained in a clean and orderly condition and supervises all aspects of the patient meal services ensuring quality food, temperatures, and timely delivery.

This person will also be involved in planning and problem solving within the Environmental Services and Nutrition Services Department. The Supervisor acts with discretion within well-defined procedures/practices e.g., determine priorities; may deviate from established procedures/practice provided standards are met. Shift Supervisors act for the manager on a particular shift and are accountable for that shift’s operations.

**Human Resources Management**:

- Coaches and empowers staff.
- Participates in the interview process for new staff and provides hiring recommendations to the Manager
- Assists in the creation and revision of Position Descriptions
- Conducts orientation in-services including scheduling, safety, WHMIS, routine practices and supervises training in work techniques and work routines
- Monitors and documents individual staff performance and attendance and shares with the Manager
- Participates in staff performance appraisals, as well as disciplinary reviews
- Provides on-going staff training
- Registers staff for education sessions

**Resource Management**:

- Ensures all food, paper and chemicals are stored properly
- Coordinates the day-to-day operations of the department to ensure quality client service
- Monitors the daily work of the Environmental Services staff and Nutrition Services staff and reassigns resources based on staffing and service demands
- Works with clients throughout the hospital to ensure the activities of Environmental Services and Nutrition Services meet their needs
- Assesses problems and exercises sound judgement in problem solving
- Coordinates and facilitates staff involvement in the evaluation of new products and equipment.
- Maintains records of work inspection, project work, inventories of supplies, equipment, replacement parts
- Participates in departmental planning to include development of department goals and objectives
- Schedules and assigns project work to employees
- Assists to locate replacement staff for sick/EL calls as required
- Monitors the functioning of equipment, reports equipment breakdown and repair status as per established processes

**Quality and Risk Management**:

- Participates in the development and monitoring of the department quality assurance/improvement plan
- Collaborates with the Manager to monitor trends in incident reports to identify areas for improvement
- Takes a lead role in the investigation of near-misses and incidents. The Supervisor reports investigation results to the manager
- Monitor and evaluate key performance and quality indicators to identify variances and opportunities
- Conducts regular quality control inspections in all areas of the hospital to ensure that duties are carried out by employees as instructed
- Inspects completion of project work
- Regularl