Supervisor of Ambulatory Clinic and Program Support

**Position**:Supervisor of Ambulatory Clinic and Program Support Lead

**Department**:Oncology

**Position Status**:Full Time

**Union**:Non Union

**Number of Positions**:1

**HOURS OF WORK**:
**WHY WORK FOR US**:
Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Department in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery.

We wouldn't be the hospital we are today without the people and nothing is more important to us then our team of dedicated employees. At PRHC, we pride ourselves on creating and maintaining an environment where people are valued, recognized, and treated with respect.

We believe that the best way to support our patients is through our people. We do this by providing our employees with competitive and comprehensive benefit plans, a pension program with matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. PRHC supports and encourages you to pursue whatever path you choose.

**WHAT YOU’LL DO**:
Reporting to the Manager of Oncology, the Supervisor of Ambulatory Clinic and Program Support Lead provides leadership to facilitate smooth operations of the ambulatory department within Cancer Care at Peterborough Regional Health Centre (PRHC). She/he is responsible for the planning and coordination of the Cancer Care Ambulatory Clinic. She/he will be responsible for ensuring ambulatory services are delivered with high quality, safety and consistency on a daily basis; supervising clerical team members to ensure services are patient-centered, timely and efficient; enabling team members to coordinate and integrate processes and encouraging ongoing performance improvement while maximizing the use of available resources to facilitate service excellence. The Supervisor of Ambulatory Clinic and Program Support Lead will support the Manager on several key programs and projects within the cancer program.
PRHC Cancer Care is a partner of Durham Regional Cancer Care (DRCC). The Supervisor of Ambulatory Clinic and Program Support Lead is responsible to collaborate with DRCC and well as other partners within CE- Regional Cancer Care to coordinate processes.

She/he collaborates with Cancer Care partners on development of shared initiatives and projects mandated by OH- CCO Ontario Health Cancer Care Ontario. Building and maintaining sustainable relationships with internal and external stakeholders is a key expectation of the role. In addition to supporting the PRHC Oncology program, the Supervisor works in collaboration with the Central East Regional Cancer Program management and physicians.

**WHAT YOU’LL BRING**:

- Baccalaureate degree
- Strong interpersonal and communication skills both oral and written
- Supervisory experience working in hospital setting, oncology preferred
- 2-3 years' experience in operations or project coordination

**WHO YOU ARE**:

- **Interpersonal Sensitivity**: demonstrated ability to understand and appropriately respond to the concerns of others, practicing active listening when interacting with individuals or groups and the ability to reflect on verbal and non-verbal behaviour and communicate effectively
- **Collaboration**: demonstrated ability to build links across and outside the organization
- **Impact & Influence**: demonstrated ability to indirectly influence others to gain support and commitment
- **Organizational Awareness**: demonstrates organizational awareness with a clear sense of organizational impact
- **Results**: demonstrates the drive and need to achieve results by setting and working to meet goals
- **Service & Quality Orientation**: demonstrated desire to provide quality, patient centered care
- **Developing Others**: demonstrated ability to foster learning & development of others through coaching, managing performance and mentoring to stretch and challenge others
- **Holding Self & Others Accountable**: demonstrated success by establishing appropriate levels of responsibility, holding others accountable and implementing (or implements) appropriate recognition or consequences
- **Visionary Leadership**: demonstrated ability to inspire others toward common goals through engagement and empowerment
- **Business Acumen**: demonstrated awareness of issues, processes, and outcomes as they impact the organizations and stakeholders’ strategic directions
- **Strategic Orientation**: demonstrated understanding of the business implications of decision on one’s rol