Inside Sales/customer Service

6 days ago


Norwich, Canada Sylvite Full time

Sylvite is a multinational, privately owned, business headquartered in Burlington Ontario providing critical products and services in the agricultural and transportation sectors. Sylvite provides a full supply chain solution for crop input products such as fertilizer, seed and pesticides.

We are look for a inside sales and customer service representative who is passionate about agriculture sales and providing exceptional customer service.

Job Duties:
Sales Support:

- Establish, develop and maintain positive business and customer relationships with the Sunnyside's General Accounts
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Coordinate sales effort with team members and other branches when necessary
- In store lawn, turf and garden sales
- Invoicing and support for chemical, seed, fertilizer and stores warehouse
- Take payments from retail customers

Office and Customer Support:

- Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality
- Perform friendly and professional primary contact with clients while establishing rapport with visitors and people going in and out of the site, ensuring adherence to site safety procedures
- Entertain and answer basic queries made by the clients
- Assist in planning, coordinate and organize various meetings, events and conferences
- Assist in communication to Sylvite Agri-Services employees and/or customers

Operations Support:

- Support the Branch manager with dispatching of pick-ups and deliveries.
- Assist walk in traditional customers with crop input needs with the Norwich's General accounts
- Assist in establishing a system to accumulate grower agronomic information

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Norwich, ON N0J 1P0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- B2B sales: 1 year (preferred)
- Agriculture: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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