Customer Service/office Administrator

5 days ago


North York, Canada Esiance Full time

Esiance Inc, developers of the EverythingCard, is looking for a Customer Service/Office Administrator to join our team. This role is responsible for servicing several national online marketplaces with order processing and assisting customers. At Esiance, we are a small office with a start-up feel where all team members are encouraged to participate in product growth, feedback, and idea input.

We are seeking an enthusiastic, organized and diligent individual who loves a fast-paced e-commerce environment.

**But why us for your next career adventure?**

We are Esiance Inc, developers of the EverythingCard, an all-in-one corporate gifting platform that allows companies and recipients to access multiple gift cards via one redemption code. When joining us, you join Canada's leading corporate gifting platform. We service leading businesses and organizations and specialize in simplifying the gifting process at scale.

Companies create and strengthen connections by using our services by providing memorable and lasting messages of appreciation.

**A few reasons why you should choose Esiance**:

- Team - a culture built on trust and hard work
- Values
- Paid 2-week training
- Bonus programs
- Conveniently located (DVP/401)
- 10-day vacation allowance
- Half-day every other Friday in the summer
- Thursday team lunches
- Competitive salary

**What You’ll Do**:

- Order processing and packaging.
- Provide information about the products and services.
- Troubleshoot and resolve issues and concerns.
- Document and update customer records based on interactions.
- Develop and maintain a knowledge base of evolving products and services.
- General office help and clean up.

**Who You Are**:

- Previous experience in customer service, office administration, sales, or other related fields.
- Ability to build rapport with clients.
- Ability to prioritize and multitask.
- Positive and professional demeanor.
- Excellent written and verbal communication skills.

Please contact us with your resume if you think you're a good fit.

Please note that you must be eligible to work in Canada to be considered for this role. We thank everyone for their interest. However, only successful applicants will be contacted.
- This role is a full-time, in-person office position, working during regular hours of 9:00 am - 5:00 pm ET, Monday through Friday._

Schedule:

- Monday to Friday

Ability to commute/relocate:

- North York, ON M2J 4V6: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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