Customer Service

**Our commitment to Diversity, Equality and Inclusion**
Cornerstone Building Brands is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.
**Company description**
Mitten Building Products is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. We are the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best-in-class lifetime warranty. As a coast-to-coast distributor of premium exterior building products, we are the link between architects, builders and installers providing an endless variety of business and design solutions.
**Job description**
As part of the Cornerstone Building Brands family, Mitten is the largest manufacturer of exterior building products in North America. We currently have an opportunity for a highly motivated Customer Service / Inside Sales professional to join our Team.
**KEY RESPONSIBILITES**:

- Answer and direct phone calls in a polite and friendly manner
- Welcome visitors and respond to any questions, visitors have
- Assist customers and sales reps with all inquiries regarding product, shipping, guidelines, warranty, etc.
- Responsible for servicing customers directly by telephone, mail, fax or over the counter.
- Communicate with Marketing and Pricing Departments regarding customer pricing issues.
- Regularly communicate by telephone to sales staff, Allied Dept., Marketing Dept, and Credit Department on inquiries, and to assist in facilitating orders for shipping and pick-up.
- Handling money re: cash sales, etc.
- Prepare daily schedule of orders and distribute to branch warehouse staff.
- Communicate with warehouse regarding shipping errors and discrepancies.
- Deal with any issues resulting from delivery, i.e. late shipment, shortages, damaged product.
- Order entry of customer orders.
- Process credits/invoices for customers when required.

**Qualifications**
- High school diploma or GED.
- 1 - 3 years prior experience in a similar role
- Effective verbal and written communication skills
- High degree of knowledge of Shop Edge system
- Attention to detail in all areas of work.
- Good organizational, time management and prioritization skills.
- Strong work ethic and positive team attitude

**Additional information**
We will empower you to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.
- Competitive salary and guaranteed commission.
- Additional performance-based compensation.
- RRSP match.
- Competitive vacation time and flexibility in work schedule and location.
- Extended health, vision and dental care.
- Personal wellness program.

**Job location**
Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.
California Consumer Privacy Act (CCPA) of 2018
**Notice of Recruitment Fraud