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Customer Service Representative
2 weeks ago
Duties & Responsibilities:
To provide ‘over the phone’ support and enquiry handling services to our customers. Using our booking system, you will be responsible for taking bookings, making flight amendments, up-selling flight experiences and generally being the main point of contact for our customers. As part of this role, you will also be involved with making proactive outbound service calls. Applicants should be used to working towards sales targets and be confident using booking/customer relationship management systems. They will have great telephony etiquette and be driven and motivated towards making sales.
Personality, skills and experience:
They will have:
- Friendly disposition.
- Great customer service skills.
- Retail, leisure or call centre experience.
- Computer literacy and the ability to learn systems (such as a booking system).
- Fantastic telephony etiquette.
- A great sales track record.
**Job Types**: Full-time, Permanent
**Salary**: $16.00 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings
- Evening shift
- Holidays
- Morning shift
- Weekend availability
Application question(s):
- On a scale of 1 - 10, how are you with multitasking?
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 2 years (required)
- Sales: 2 years (required)
