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Operations Manager

6 hours ago

Gloucester, Canada Stephenson's Rental Services Full time

**Who we are**

Stephenson’s Rental Services is a Canadian success story spanning over 70 years and 500 employees looking to expand our team with new **diverse** and **talented **individuals. We believe that simplicity is the key to unlocking greatness, and we push past obstacles that help you be your best. We live our values through **Respect, Passion, Simplicity, Progressive Thinking **and a **Family Focus.**

**Why we’re thriving**

We’re successful because we recognize that we are accountable to our employees, and they are at the heart of who we are. At Stephenson’s Rentals, we **invest** in the skills you have today and **support** you in exploring your **growth** through training, career development, and internal hiring. Over 25% of our staff Canada wide have been with us for over 10 years, and we are extremely proud to provide our **unwavering commitment** to becoming your destination employer.

**How you’ll contribute**

As our **Operations Manager,** you’ll serve as leadership for our Retail location and staff, ensuring full customer satisfaction with respect to the sale or rent of our Construction Equipment through:

- Always providing enthusiastic and professional customer service ensuring the resolution of any issues that may arise on a Supervisory level
- Regular training, coaching, engagement, and development of Associates
- Regularly stepping into the duties of Sales and Rental Associate as needed
- Working closely with the Branch Manager to develop annual plans and strategies for business growth
- Assisting the Branch Manager with coordinating daily activities of Full-Time and Part Time Sales Associates
- Monitoring inventory and ensuring adequate equipment quality and stock levels
- Anticipating product demand, tracking availability, and ensuring equipment is “rental ready”
- Processing the sale or rent of a variety of equipment, including but not limited to General Tools, Lawn & Garden equipment, Generators, Heaters, Light/Medium Construction equipment, etc.
- Coordinating equipment delivery/pick up and booking equipment reservations using our Rental Management computer system
- Possessing excellent knowledge on equipment such as operation, features, related accessories, safe operating techniques and effectively transferring this knowledge to customers
- Adhering to and promoting our Company Safety Policies, including wearing all required PPE
- General housekeeping, and maintaining a tidy and safe store environment
- Completing other duties as assigned

**What we’re looking for**
- High School Diploma or equivalent
- Post-Secondary Diploma or Degree preferred
- Minimum 5 years of experience within equipment rental, construction, home improvement centers or related industries
- Minimum 2 years of experience in a Retail or Team leadership role
- Strong leadership, organization, and communication skills
- Exceptional interpersonal, decision making, and problem-solving skills
- Able to multi-task and work effectively in a fast-paced team environment

**Helping YOU Win**

While you are doing what you’re best at for us, we work to **support** you through:

- Competitive hourly wages with bonus opportunities
- Paid time off
- Extended health care, dental and vision care after 3 months
- Guaranteed 40 hours per week, with overtime availability
- Annual uniform and PPE allowance
- Life insurance and Pension matching
- Discounted gym membership and exclusive store discounts
- Internal career development, mentorship, and apprenticeship options

We are thankful to all applicants, and we will reach out to those that qualify.
- Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process. _

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person