Store Manager

About Company:
True North Cannabis Co. is an emerging Cannabis retailer that believes in providing our clients with high-end, affordable cannabis and cannabis accessories across Ontario.

About Position:
Assist in making daily decisions that involve time management, staff scheduling and support, uphold product quality, cleanliness and other Company standards. Build sales and maximize profits by assisting in recruiting, training, developing and communicating Company and Guest expectations to the entire team. Coach, teach and motivate team to maintain high quality Guest experience and uphold TNCC Standards. Understanding cost control procedures, financial accounting, inventory levels and labor management.

Skills We’re Looking For:

- Customer focused; Our customers love us, and we LOVE them We do what’s right for our client’s when it counts.
- Team players: We all succeed together and want the best for everyone on our team.
- Goal oriented: We care about our results and understand that the performance of our company is a reflection of us.
- Outgoing: Team members participate in community events, talk to potential clients, and regularly perform local marketing tasks.
- Open to feedback: Team members at all levels have an open-door policy. Feedback makes us stronger as individuals and employees.
- Problem Solving: Our team members will do whatever it takes and more to get the job done. Our high performing team actively looks for solutions. We only focus on the barriers to understand how to break them down.
- Flexibility: Our Stores are open 7 days a week with varying hours. Our team members need to be available for varying shifts from 8:00 am - 11:30 pm throughout the week.
- Innovative; Our team is full of tech savvy, creative people who think outside the box, who will communicate new ideas and embrace change.
- Detail Oriented: Both internal and external guests matter so we take care in how and what we do in order to continually exceed expectations.
- People Development: Our leaders inspire others to learn and grow with continuous feedback, training and follow up. They are fulfilled by helping others achieve more.
- Autonomy: Team leaders have the ability to create & maintain team spirit, keep team members engaged so they meet or exceed expectations because they create the plan and are able to execute effectively.
- Coachable; Leaders must be open to asking for and receiving feedback, our leaders will look inward at how they can move forward and must be interested in growth. Leaders must not take things personally or as a criticism, instead you see it as an opportunity.

Responsibilities include but are not limited to:

- Making daily decisions that involve time management, staff scheduling and support, uphold product quality, cleanliness and other Company standards
- Understands cost control procedures, financial accounting, inventory levels and labor management
- Assisting the General Manager with the implementation of company programs by motivating and supporting the store staff implement plans that meet objectives
- Communicates and delegates necessary responsibilities to the store staff to ensure a smooth flow of operations
- Being a confident decision-maker, helping our people develop and be productive
- Ensure employees work productively and helps develop the store team to deliver quality customer experiences.
- Communicates store environments and key business indicators, helps to identify problems, concerns, and opportunities for improvement.
- Preforms or assists if necessary the General Manager with recruitment & hiring new employees
- Ensures Visual merchandising & planograms are followed
- Accountable for Local Store marketing plans and Social Media management
- Responsible for inventory management
- Ensure staff follows health and safety regulations & AGCO compliance regulations
- Provide solutions to issues (e.g. employee conflicts, loss of business to competitors)
- Talk to customers to receive feedback on their service.
- Maintains communication with the staff and motivates them to achieve target sales and profits by becoming a good example
- Praises and recognizes good performance
- Has an open door policy. Directs staff to appropriate support staff if needed
- Communicates to all the staff the details of the daily operations such as targets, new product, business effects and ensures that everyone is informed.
- Enforcement of TNCC polices and procedures.
- Overseeing day to day operations of their store
- Supervises all staff, ensuring that everyone follows all company service standards and meets all federal/provincial regulatory standards
- Lead by example and possess the ability to inspire and motivate those around them to be the best team members possible
- Ensure that shift needs are met in the event that any staff member calls in sick; or no shows. Store Managers are responsible for covering these shifts themselves or utilizing other team members.
- Analyze the business needs, c