IT Production Support
4 days ago
**Title**:IT Production Support**
**Location**:Toronto, ON (Onsite)**
**Key Responsibilities**:
- Maintain and support BI tools such as Power BI and Cognos.
- Collaborate with development and cloud engineering teams to resolve incidents and implement preventive measures
**Required Skills**:
- Knowledge of Autosys, Window Scheduler, or similar Strong knowledge of AWS and/or Azure Hands-on with Python, Shell scripting Familiarity with DevOps pipelines (Jenkins, GitHub Actions) and tools Working experience in Windows/Linux environments In-depth knowledge of L1/L2 IT Production Support processes and best practices Experience with ticketing systems, reporting, and shift management.
- Act as an escalation point and quality gate for tickets before L3 handoff.
- Ensure incidents and service requests are handled per SLAs.
**Good to Have: Exposure to AI/ML or Gen AI**
- Familiarity with Cloudera and Axiom ITIL Certification or Incident/Problem Management exposure
**Job Type**: Fixed term contract
Pay: $40.00-$45.00 per hour
**Experience**:
- AWS: 8 years (required)
- Azure: 8 years (required)
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