Production Support

4 days ago

Toronto, Canada Atlantis IT group Full time

**ROLE : PRODUCTION SUPPORT**

**LOCATION : TORONTO,ON**

**JOB DESCRIPTION**:
The engineer will use ServiceNow (SNOW) to log, track, and resolve incidents, ensuring all issues are documented, SLAs are met, and progress is tracked for continuous improvement and coordinating with relevant teams to investigate root causes, prevent future incidents, and ensure timely resolution of issues.
Hands on experience in JIRA that will be used to track and manage incidents, problems, and changes.
Effective communication and collaboration with cross-functional teams (DevOps, Development, Infrastructure, and Business) will be critical for resolving issues quickly. The engineer will act as the primary point of contact for production incidents and will provide clear, timely updates to all relevant stakeholders.
Scripting skills (e.g., Bash, Powershell) for automation and troubleshooting are a plus.
Preferred qualifications include experience with Dynatrace, AWS monitoring tools such as CloudWatch and CloudTrail, familiarity with CI/CD pipelines and DevOps practices, and knowledge of batch job scheduling and database technologies.

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