Security Technician

1 week ago

Victoria, Canada Securitas Electronic Canada Inc Full time

Securitas Electronic Security, Inc. (SES) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.

SES offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the SES Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets

**SUMMARY**:
**KEY RESPONSIBILITIES**:

- Attending to all service calls received from customers via the company dispatcher or directly. Contacting customers following the notification of each service call as per procedures. Repairing, using various tools and measuring meters, defective equipment in order to restore it to proper working condition
- Assuring quality control through the completion of all scheduled preventive maintenance calls for assigned customer’s equipment in accordance with the terms of service agreements
- Providing technical and user support by directing and assisting clients in the operation of the products thereby assuring their most efficient use
- Managing service call routing in order to maximize time utilization
- Diligently completing and submitting work orders as per set procedures. All work orders completed at the client’s site must contain serial numbers of equipment and must be signed by the client’s designated authority
- Participating in training sessions as required by the company in order to maintain adequate levels of skills and knowledge
- Updating the dispatcher on the status of all calls, completed or work-in-progress, on a per call basis
- Maintaining service vehicle stock of all parts, supplies and equipment. Ensuring that all used stock is diligently recorded on work orders
- Performing product installations, reconfigurations, removals or relocations as required from time to time as well as site surveys as required
- Participating in the quarterly inventory counts of vehicles or warehouses as required

**REQUIREMENTS**:

- College diploma in computer science, electronics, or telecommunications an asset
- 2-3 years’ experience installing access control systems and/or CCTV equipment, and/or fire alarms systems
- Excellent communication and customer service skills
- Valid driver’s license and clean drivers abstract
- Skills in computer networking LAN/WAN
- Prior training in safety programs would be an asset
- Ability to lift up to 50 lbs.
- Ability to climb ladders
- Ability to work on call and out of town when necessary
- Excellent verbal communication and interpersonal skills
- **_
What you get_**
- Focus on Training & Development with a variety of virtual and hands on programs
- We care about the safety and the well-being of our employees. It is our utmost priority
- A supportive work environment where you can be your best every day
- Opportunities to stretch and develop in our diverse lines of business within our Fortune 200 company
- We offer different ways for you to give back to communities where we operate
- Competitive compensation & benefits package
- Use of a company cell phone & laptop.

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