Office Coordinator

6 days ago

Edmonton, Canada Modern Air & Water Full time

Office Coordinator

The Office Coordinator is a professional member of our management team. This individual is responsible for the management of all areas of Operations, Dispatching and Customer Service. This individual is also directly responsible for internal controls, policies, processes and procedures.

The Office Coordinator is responsible for booking commercial and residential customers, assisting with quoting and scheduling large projects, operations and assisting with safety.

► Primary responsibilities:

- Manage Day to day Operations
- Answer phone calls from customers and book/ dispatch technicians accordingly
- Assist with quoting commercial projects and providing estimates over the phone to residential customers
- Promote club memberships and find cross departmental opportunities
- Manage technicians
- Assist with completing payroll
- Deal with customer complaints when required
- Update customer records and files
- Complete outbound calls to existing customers regarding inhouse promotions and service follow-ups
- Support general manager in management duties as required

**Qualifications**:

- 3 Years of Office experience, clerical experience, and administrative experience
- Minimum 3 years supervisory experience
- Minimum 3 years experience in a customer service role
- Strong communication and organizational skills
- Proficient in Microsoft Office suite
- Prior supervising experience preferred
- Ability to provide excellent customer service
- Experience in managing multiple tasks and priorities
- Knowledge of front desk operations and phone etiquette

Pay: From $24.00 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Edmonton, AB T5V 1K5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Supervising: 3 years (required)
- Customer service: 3 years (required)

Work Location: In person

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