Operations Logistics Coordinator

**ABOUT RGO**

Creating places that help people work, learn, heal, age, play, be inspired, and accomplish more.

RGO is a privately held business with locations in Calgary, Canmore, and Edmonton. We were founded in Calgary in 1966 with roots selling typewriters Now, RGO is proud to be 5 decades strong and growing. We have since grown to be the largest dealership of our kind in Western Canada, offering total interior solutions with the widest selection of Furniture, Window Coverings, Flooring, Technologies, Architectural Solutions, Moves, and Storage Management.

We believe space matters and we want our clients to efficiently operate a modern space, whether it’s a 40-storey tower, a public institution, education, healthcare, or a dazzling corporate showpiece. As an Albertan company with a reputation for hands on service and dedication to quality, we are looking for an individual who aligns with our core values to create great work experiences for our clients, our partners, and our people.

**THE OPPORTUNITY**

**WHAT YOU WILL DO**

**Scheduling**
- Manage the scheduling of labor and deliveries for current (daily/weekly) and future jobs.
- Strategically assign crews to specific jobs based on skill sets, customer accounts and labor budgets for the projects.
- Dealing with delivery related problems or issues including last-minute cancellations or absences in consultation with Project Coordinators
- Work with warehouse to assign RGO fleet as required for projects and delivery
- Prepare and maintain paperwork, tickets, tracker, reviewing for accuracy and submission
- Prepare and send correspondence and communicate to clients on behalf of delivery and installation teams
- Assist field teams requests or concerns when required to ensure a safe, high-quality, and timely service.
- Ensure safety orientations and site condition requirements are met.
- Ensure time reports are filed and organized.

**Deficiency Resolution**
- Communicate effectively with design, sales and PCs, verbally and in writing, to provide clear explanations and find resolution.
- Work with on site resources to obtain information (images, location, and quantities).
- Process claims and orders as required, track shipments and enter acknowledgement information.
- Manage client communication regarding timelines, expectations and invoicing.
- Monitor incoming requests and notifications and respond within a 48-hour time frame.
- Investigate and analyze root cause for deficiency for proper departmental costing and coding.
- Track and monitor reoccurring issues to provide relevant feedback

**General Administration**
- General paperwork, filing and office duties as required
- Uniform control for the Installation Team.
- Maintain maintenance and repair files on Operations fleet.

**WHAT YOU WILL BRING**
- Minimum of 2 years of experience in logistics or distribution is required.
- Excellent communication and interpersonal skills applicable to working in a team environment - able to communicate effectively and read, write, and speak English well.
- Strong people skills are vital, along with a can do attitude, an ability to set firm boundaries and a creative approach to problem solving
- Furniture product knowledge is an asset.
- Must be able to multi-task and handle large volumes of work.
- Detail oriented with good organizational skills and follow-up abilities.
- Strong problem solving and resolution abilities.
- Strong leadership, interpersonal and communication skills.
- Works well under pressure and looks for win-win situations.

**PERKS & BENEFITS**
- Flexible work environment
- Comprehensive benefits including RRSP matching
- Performance based awards
- Career growth opportunities
- Employee recognition program
- Education reimbursement
- Fitness subsidy
- On-site parking

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):

- What is your salary expectation?

**Experience**:

- Logistics: 2 years (preferred)

Work Location: In person