Customer Care Representative

**Customer Care Representative**
Graphic Packaging International Inc.
7830 Tranmere Drive, Mississauga, ON
Full-time, Permanent
$45,000.00 - $50,000.00 per year

**Who We Are**:
At Graphic Packaging International (NYSE: GPK), we’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care, and pet care products.

Graphic Packaging International’s history extends more than 100 years, as numerous legacy companies have joined forces to create an ever-evolving corporation. Despite our name changes over the years, our dedication to innovation, quality, and service never changes.

**Job Duties**:

- Order Input into system using the key parameters as defined by the procedures.
- Communicate with customers, sales and production to provide timely follow-up of order status etc.
- Interface with internal customers such as graphics and production to ensure all requirements are adequate to process the order.
- Act as inside coordinator for Account Managers to allow management, sales and production to better understand the service levels provided to our customers.
- Act as a backup for CCR’s on vacation.
- Provide reporting to customers on order status and inventories.
- Vendor Manage Inventories as required by some customers (VMI).
- Ability to communicate with Graphic Packaging International Canada ULC personnel with the intent of meeting and exceeding the customer’s needs.
- Project management for our external customers (develops new business with existing customers).
- Shares an obligation to protect and strengthen Graphic Packaging International Canada, ULC’s reputation and relationships with customers, employees, suppliers, competitors, investors, and governmental agencies.
- Acts in accordance with our core values: Integrity, Respect, Accountability, Relationships, and Teamwork.
- Must adhere to Graphic Packaging International’s Commitment to SQF (Safe Quality Foods) and HACCP Requirements, Food Safety, and Food Defense, GMP and supports all Health and Safety programs.
- Other duties as assigned.

**Education and Knowledge**:

- Solid knowledge of customer account management.
- Positive and progressive order fulfillment experience.
- Demonstrated understanding of/ability to manage the impact of order fulfillment on cash flow.
- Experience manufacturing, preferably in a converting facility is preferred.
- Fluently Bilingual (French and English) will be considered an asset.
- Computer Skills: SAP, Microsoft Office, and database/scheduling programs.
- Ability to work under pressure and multitask in a fast-paced environment.
- Excellent verbal and written communication skills.
- Excellent problem-solving skills.
- High degree of organization and attention to detail.
- Successful management and prioritization skills.
- Able to work independently and within a team environment.

**Benefits**:

- Extended Health Care
- Dental Care
- Vision Care
- Company Pension
- Life Insurance
- Disability Insurance
- Employee Assistance Program (EAP)

**Additional Pay**:

- Overtime

**Scheduling**:

- 8-hour Shifts
- Day Shifts
- Monday to Friday
- On-site required
- On-call scheduling, logistics, and materials resource outside normal work hours

**Shift Availability**:

- Day Shift (required)
- On-Site (required)

**Education**:

- Secondary School Diploma (preferred)

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime

**Experience**:

- Customer Service: 1 year (required)
- Microsoft Office: 1 year (required)
- SAP: 1 year (preferred)
- Manufacturing: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)

Work Location: One location