Front Desk Supervisor

4 days ago

Calgary, Canada Comfort Inn & Suites Calgary Airport North Full time

The Comfort Inn & Suites Calgary Airport North has an opening for a full time **Front Desk Supervisor.** At our hotel guests feel that we are their home away from their home because of our staff are friendly and empathetic and go the extra mile for our guests.

**Duties & Responsibilities include but not limited to**:

- Follow and enforce company and Comfort Inn policies and procedures.
- Be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out.
- Maintain a high level of professional appearance and demeanor of yourself.
- Checking guests into and out of the hotel, disburse room keys and inform guests about hotel facilities/services, fulfilling their requests during their stay.
- Answer telephones, making reservations, post charges, handle cash and credit card transactions, and other duties as assigned.
- Be responsible for the daily Front Desk operations during their shift. Initiate and monitor shift checklists for proper completion of tasks.
- Produce accurate and timely reports and correctly handle all cash transactions.
- Respond to all guest needs and requests in a timely manner. Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
- Maintain guest folios, house accounts, vouchers, gift certificates, etc.
- Ensure that the front desk and back office is clean and well organized.
- Communicate with public, hotel staff and management in a professional manner.
- Attend to daily operational requirements of guest recognition program, amenity program and standard shift procedures.
- Provide effective communication to all departments of guests’ issues via the log book as well as completion of an incident report.
- Effectively coordinate relocation of guests when necessary.
- Ensure attention is placed on lobby activity and maintain a sense of control and coordination, this is especially important during night audit shifts.
- Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
- Balance and audit for accuracy and close credit card batches
- Complete and transmit daily management, accounting reports, supporting documents to management team and other duties as assigned.
- **Yes I Can Attitude**

**Job Requirements**:

- **Hospitality experience is a MUST (Front Desk/ Reservations/ Admin Departments)**:

- PMS or Hotel operating system experience is an asset.
- Choice Brand experience will be an asset.
- Exceptional customer service skills
- Excellent written, oral and organizational skills.
- Must be comfortable with shift work and be available AM, PM and overnight (just for emergencies), weekend and statutory holidays.
- Exceptional troubleshooting skills, able to work with mínimal supervision
- Strong computer literacy, and experience with Microsoft Office suite of programs.
- Self-motivated; always a positive outlook.
- High level of creativity and innovation.

Work Location: In person

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