Online Facilitator Above The Wing Operation

**Want to be part of a team that's changing the way Canada travels?**

As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of couch-bound Canadians.

Yes, we’re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.

Flair Airlines is currently seeking a permanent, full-time
- **Online Facilitator - Above the Wing Operations** to join our growing and ever-changing organization. The Online Facilitator - Above the Wing Operations will play a key role in the Airports Training team by conducting the training of third-party Customer Service Agents at all of the airports within Flair’s network.

**Primary Job Functions**:
The duties of the **Online Facilitator - Above the Wing Operations **include:

- Working with a second facilitator/producer to deliver the airport agent initial training program virtually on a weekly, reoccurring schedule
- Assist in registering the learners and maintaining attendance records for the classes
- Work closely with the training coordinators to maintain and revise the training curriculum and material, based on learner feedback and regulatory revisions
- Provide feedback regarding attendance levels and any needed schedule adjustments
- Responsible for delivering and collecting post-training surveys
- Willing to deliver additional training programs, when applicable

**Qualifications and Education Requirements**:

- Adult Education Certification, or equivalent work experience
- 1-3 years of airline operations experience, specifically in above the wing operations
- 1-3 years of virtual facilitation experience, specifically working with the working adult population
- Intermediate to advanced skills in Microsoft Teams
- Ability to communicate effectively and professionally with clients, guests, peers, and other stakeholders
- Experience facilitating adult education is preferred
- Must be available evenings and weekends
- Intermediate knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

**Soft Skills Requirements**:

- An objective approach to ensure that outcomes of the training program are guided by the process itself, rather than internal agendas or personal bias
- Excellent organizational skills to communicate expectations for each activity, keep teams focused on the task at hand, and conclude each task fully
- Empathy and understanding as well as the ability to listen to different perspectives and encourage healthy debate
- Authenticity to build trust with the group
- Assertiveness and confidence to keep the group focused, the conversation on topic, the activities within the allotted time frame, and to ensure no time is wasted on anything that does not work towards producing a positive outcome
- Clear, precise, and engaging conversational skills to keep motivation levels high, ask the right questions, and enable everyone to understand the trickier aspects of the program
- Willingness to adapt, be flexible, and improvise as the situation requires
- Ability to keep the group’s energy levels high

**_
Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program._**

**How to Apply**:

- We look forward to meeting you at Flair Airlines_