Supervisor, Airport Operations Support

**Take Your Career to New Heights with Flair Airlines**

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach - but we don’t take ourselves too seriously.

**Your Team**:
**A Day in the Life**

As a Supervisor, Airport Operations Support, you will:

- Collaborate with key stakeholders to develop and implement above-the-wing (ATW) and below-the-wing (BTW) procedures, ensuring operational effectiveness and alignment with company standards.
- Support the launch of new routes by overseeing operational readiness and ensuring all stakeholders are prepared for execution.
- Serve as the primary operational liaison between Flair and third-party ground service providers to ensure consistent adherence to standard operating procedures (SOPs) and service level expectations.
- Conduct regular reviews of internal and third-party operational processes to verify compliance with regulatory requirements and company policies.
- Perform base visits to complete quality assurance checklists, assess ramp and passenger service procedures, and provide actionable feedback for improvement.
- Deliver on-the-job training and practical demonstrations to third-party staff to ensure proper execution of Flair’s operational standards.
- Actively participate in the Safety Management System (SMS) by identifying, reporting, and contributing to the resolution of safety-related issues.
- Support investigations into operational incidents, including those involving baggage handling, aircraft damage, or customer service concerns, and contribute to corrective action plans.
- Oversee ramp safety activities, including marshalling, pushback, fueling, and baggage handling, to ensure compliance with OEM guidelines and industry best practices.
- Monitor the use and condition of Ground Support Equipment (GSE), ensuring proper functionality and adherence to safety protocols.
- Provide hands-on support during irregular operations (IROPS) and serve as a key point of contact during service disruptions.
- Identify operational trends, highlight strengths, and flag areas of concern across stations to drive continuous improvement.
- Act as a liaison between stations, internal departments, and external authorities to proactively resolve station-level operational issues.
- Support the implementation and monitoring of quality control programs across Flair’s station network.
- Collaborate with the Airports Training Team to update and enhance training materials and operational documentation based on field observations and feedback.
- Participate in cross-functional projects aimed at improving operational efficiency, passenger experience, and employee engagement.
- Track and analyze key performance indicators (KPIs), including on-time performance (OTP), turnaround times, and customer service feedback, to identify performance gaps and improvement opportunities.
- Promote Flair’s culture and values through engagement initiatives, recognition programs, and strong relationships with third-party ground handling partners.
- Partner with the Quality Assurance team to strengthen oversight processes and enhance audit readiness across the network.
- Perform additional duties as required in support of operational excellence.

**What You Bring to the Role**:

- ** Education**:

- Bachelor’s degree in Aviation Management, Business Administration, or a related field (preferred)
- IATA Ground Operations or Airport Operations Certification (preferred)
- Ramp Safety or Dangerous Goods Certification
- CPR/First Aid Certificate (may be required by some airport authorities)
- ** Experience**:

- A minimum of five (5) years of hands-on experience in airport operations, including both above the wing (passenger services) and below the wing (ramp operations).
- At least two (2) years of experience in a leadership or supervisory capacity within an airport or airline operational setting.
- Proven experience coordinating with third-party service providers and ensuring compliance with service level agreements (SLAs).
- Exposure to irregular operations (IROPS), including managing disruptions, communicating with stakeholders, and implementing contingency plans.
- Experience delivering on-the-job training, mentoring staff, or contributing to the development of operational training programs is a strong asset.
- Familiarity with Transport Canada regulations, safety management systems (SMS), and airport authority protocols is considered an asset.
- ** Skills and Abilities**:

- Strong leadership and team coordination skills, with the ability to guide and motivate b